Jurnal Manajemen, Bisnis dan Organisasi (JUMBO)
Vol 3, No 1 (2019): Jurnal Jumbo Vol 3 No 1

PENGARUH PEMASARAN HUBUNGAN TERHADAP LOYALITAS NASABAH

Yelnovatri Patandianan (Program Studi Magister Ilmu Manajemen, Program Pascasarjana, Universitas Halu Oleo)
Patwayati Patwayati (Program Studi Magister Ilmu Manajemen, Program Pascasarjana, Universitas Halu Oleo)
Nasrul Nasrul (Program Studi Magister Ilmu Manajemen, Program Pascasarjana, Universitas Halu Oleo)



Article Info

Publish Date
19 Apr 2019

Abstract

The purpose of this study was to find out: (1) satisfaction partially affects loyalty. (2) trust partially influences loyalty. (3) commitment partially affects loyalty. (4) satisfaction, trust and commitment simultaneously influence customer loyalty Simpeda Bank Sultra Savings Kolaka Branch. This research is a survey research. The population in this study were customers using the Simpeda Bank Sultra Cabang Kolaka, based on 9108 respondents. The total sample in this study amounted to 100 respondents. The sampling technique uses accidental sampling. Methods of data collection using questionnaires and data analysis using multiple linear regression analysis with the help of SPSS Version 16.0. The results of this study indicate: (1) satisfaction partially has a significant effect on loyalty. (2) trust partially has a significant effect on loyalty. (3) commitment partially has a significant effect on loyalty. (4) satisfaction, trust, and commitment simultaneously have a significant effect on customer loyalty Simpeda Bank Sultra Cabang Kolaka. Keywords: satisfaction, trust, commitment, and loyalty

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Journal Info

Abbrev

JUMBO

Publisher

Subject

Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

Description

JUMBO (Jurnal Manajemen, Bisnis dan Organisasi) adalah jurnal yang memuat tentang hasil-hasil penelitian ilmu manajemen, bisnis dan organisasi baik pada organisasi privat yang berorientasi pada profit maupun organisasi publik yang berorientasi ...