Jurnal Pariwisata Pesona
Vol 8, No 1 (2023): Edisi Juni 2023

How reputation bridging nowness service and memorable tourism experience to achieve tourism sustainable development goals

Ratih Pratiwi (Universitas Wahid Hasyim)
Windi Novia Ratri Wardhani (Universitas Wahid Hasyim)
Devi Trihandari Widyatania (Akademi Pariwisata Nasional Indonesia Bandung)
Dasmadi Dasmadi (Universitas Slamet Riyadi Surakarta)



Article Info

Publish Date
08 Jun 2023

Abstract

Social media will be an integral part of any digital marketing strategy for the tourism industry, but it's important to remember that this medium produces content with wide variations. Tourist hotspots need to keep a positive online reputation so that positive word-of-mouth spreads among locals. This research aims to fill this knowledge gap by proposing an integrated model to investigate the impact of destination reputation and nowness service on visitors likelihood to return and by extension, on sustainability. Assessment of the measurement model in this study used SEM PLS, and data were collected from 70 people in Central Java province. A positive correlation between Nowness service and destination reputation was found, suggesting that the more popular a destination is, the more positive its reputation will be perceived to be. Having a positive impact on the visitor’s perception of the destination, a memorable vacation is a great marketing tool. The ability to provide visitors with a memorable experience and excellent service while also considering the concept of sustainability in terms of the economy, environment, and society is essential to a destination's reputation, which in turn generates a sustainable competitive advantage in the tourism industry. The following section discusses the implications and the agenda for future research.

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Journal Info

Abbrev

jpp

Publisher

Subject

Social Sciences

Description

Jurnal Pariwisata Pesona (JPP), is a scientific periodical journal of Diploma of Tourism, University of Merdeka Malang, which includes a variety of research in the field of tourism and hospitality, the analysis of actual case studies, or ideas related to the actual tourism and hospitality studies. ...