The Eastasouth Management and Business
Vol. 1 No. 03 (2023): The Eastasouth Management and Business (ESMB)

The Effect of Total Quality Management (TQM) on Operational Performance in Garment Companies in Sukabumi

Sabil (Bina Sarana Informatika University)
Nurnaningsih Utiarahman (Gorontalo University)
Niel Ananto (Klabat University)
Cherry Frame Lumingkewas (Klabat University)

Article Info

Publish Date
31 May 2023

Abstract

TQM has emerged as an important management principle for improving operational performance in several sectors. The purpose of this research is to see how the influence of the TQM method on the operational performance of a clothing company in Sukabumi, Indonesia. Employee surveys were used to gather information, and multiple regression analysis was used to examine the relationship between TQM procedures and operational performance. Findings indicate that all elements of operational performance, including productivity, quality, cost, delivery, and flexibility, improve significantly through employee empowerment, continuous quality improvement, and fact-based management. The findings of this study have important implications for garment companies in Sukabumi and other similar industries in Indonesia.

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Journal Info
The Eastasouth Management and Business
Website

Abbrev

esmb

Publisher

Eastasouth Institute

Subject

Decision Sciences, Operations Research & Management

Description

ESMB - The Eastasouth Management and Business is a peer-reviewed journal and open access three times a year (March, July and November) published by Eastasouth Institute. ESMB aims to publish articles in the field of Strategic management, Operations management, Marketing and Sales, Supply chain and ...