Brilliant International Journal of Management and Tourism (BIJMT)
Vol 3 No 2 (2023): Juni: Brilliant International Journal Of Management And Tourism

Implications of English Communication Anxiety on Hospitality Management Students' Work Attitudes in the Hospitality Industry During Internship Programs

Raysa Apriana Firdaus (Universitas Negeri Padang)
Nabila Ufaira (Universitas Negeri Padang)
Noliana Oktavia (Universitas Negeri Padang)
Feri Ferdian (Universitas Negeri Padang)



Article Info

Publish Date
12 Jun 2023

Abstract

Objectives - This study aims to analyze the effect of anxiety communicating in English on the work attitude of hospitality management students in the hospitality industry during the internship program. Methodology - A quantitative approach was used on 539 hotel management students who had carried out internships in the hotel industry based on a stratified random sampling technique. The sample size researchers took and managed to collect 76 respondents from hotel management students who had carried out internships in the hotel industry. Then the data were analyzed using Partial Least Square Structural Equation Modeling (PLS-SEM). Findings - The results of the study show that the influence of anxiety affects the work attitude of hospitality students while doing internships. Originality – The effect of anxiety in communicating using English makes findings to get various kinds of anxiety faced so that it becomes better learning when communication in English and reduces anxiety. The novelty in this study found that many students still had anxiety in communicating using English during their internships.

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Journal Info

Abbrev

BIJMT

Publisher

Subject

Economics, Econometrics & Finance

Description

Promote recent research results on Management and or Entrepreneurship. Publish only research results on Management (such as Marketing Management, Financial Management, HR Management, Operation/Production Management, Business Management, etc.) and or Entrepreneurship as a knowledge development. BIJMT ...