Jurnal EK dan BI
Vol 6 No 1 (2023)

INDONESIAN TOURISM MAJOR STUDENT INTERNSHIP SATISFACTION: THE ROLE OF INTERNSHIP SERVICE QUALITY

Herry Windawaty (Podomoro University)
Antonius Adi (Faculty of Tourismpreneur, Hotel Business Programme, Podomoro University)
Douwes Lasmana (Faculty of Tourismpreneur, Hotel Business Programme, Podomoro University)
Jennifer Jennifer (Faculty of Tourismpreneur, Hotel Business Programme, Podomoro University)



Article Info

Publish Date
30 Jun 2023

Abstract

Internships is one of the most crucial stage in a tourism student phase of learning as It provides the necessity hands on experience so that the students are better equipped before actually works in the industry therefore the industry has to be able to provide a high quality interns experience as it would affect the satisfaction of interns. This study aims to analyze the relationship between the internship quality and internship satisfaction. The sample used in this research are 226 respondents and were analyzed by Partial Least Squares - Structural Equation Modeling(PLS-SEM) through SMARTPLS4 software. The results showed that there is a positive relationship between Internship Quality and Interns Satisfaction. This study provide insight for manager especially in Human Resource Management of Tourism industry that it is important to maintain the quality and design a high quality internship programme so that the interns are satisfied.

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Journal Info

Abbrev

EKBI

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal EK&BI merupakan jurnal yang dimaksudkan sebagai media terbitan kajian ilmiah hasil penelitian, pemikiran dan kajian analisis-kritis mengenai isu Ilmu - ilmu ekonomi dan bisnis dan lain-lain yang terkait. Artikel ilmiah dimaksud berupa kajian teori (theoritical review) dan kajian empiris dari ...