Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Vol. 20 No. 1 (2023): June 2023

Applying UTAUT Model to Understand Use of Behavior Health Applications User in Indonesia During the COVID-19

Gugun Geusan Akbar (Universitas Garut)
Muchtar (Universitas Garut)
Aji Abdul Wahid (Universitas Garut)
Ikeu Kania (Universitas Garut)
Annisa Deliana Putri (Universitas Garut)
Dini Turipanam Alamanda (Universitas Garut)



Article Info

Publish Date
30 Jun 2023

Abstract

This study examines the adoption of the PeduliLindungi application during the COVID-19 pandemic in Indonesia using the UTAUT paradigm. The data was submitted by 200 users of the PeduliLindungi app. SEM-PLS was used to analyze the relationships between the variables and assess several hypotheses. To enlarge the scope of the investigation, Importance-Performance Map Analysis (IPMA) and Multi-Group Analysis (MGA) were also looked at as moderating variables. The findings revealed that facilitating settings had no discernible impact on how people use the PeduliLindungi application, whereas performance expectation, effort expectation, and social influence all positively affect behavioral intention and usage behavior. Second, the proposed model was not significantly impacted by gender, age, or educational attainment. Third, social influence is more significant in behavioral intention but less significant in use behavior components, performance expectation is more significant in use behavior, and effort expectancy is more prominent than other dimensions in behavioral intention. The contribution of this research is to provide a broader perspective in understanding the adoption of PeduliLindungi application so that it can convey a review of the policy implications for technology adoption in Indonesia.

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Journal Info

Abbrev

jia

Publisher

Subject

Social Sciences

Description

Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi is a scientific journal in administration field which publish papers based on research result, analysis, and critical assessment of administration issues. With ISSN 1829-8974 (print) and e-ISSN: 2614-2597 (online), the ...