Journal of Community Service and Empowerment
Vol. 4 No. 3 (2023): December

The effect of the marketing mix on purchase decisions and customer satisfaction

Angelika Rouli Sinaga (Master of Management, Universitas Putera Batam, Indonesia)
Nur Elfi Husda (Department of Management, Universitas Putera Batam, Indonesia)



Article Info

Publish Date
20 Sep 2023

Abstract

Purchasing decisions and customer satisfaction are what determine marketing. This study aimed to analyze the effect of marketing mix variables of price, place, and promotion on purchase decisions and customer satisfaction at SDS Nusantara of Batam City. The research method used was quantitative method with data collected using questionnaires distributed directly to 150 respondents and using accidental sampling. The data processing analysis used in this research was SemPLS 3.2.9 application. The results of this study found that the price, place and promotion variables had a positive and significant effect, then the price, place and promotion variables also had significant and positive effect on customer satisfaction, finally the purchase decision had a positive and significant effect on customer satisfaction.

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Journal Info

Abbrev

jcse

Publisher

Subject

Education Environmental Science Social Sciences

Description

This journal publishes articles of community service and empowerment results that are problem-solving, comprehensive, meaningful, and sustainable, with clear goals. Various community service and empowerment activities must have novelty (have innovation and creativity) so that they do not just ...