At-Tadbir : jurnal ilmiah manajemen
Vol 7, No 2 (2023): AT-TADBIR: JURNAL ILMIAH MANAJEMEN

Customer Satisfaction at Babeh Sadeli Typical Betawi Restaurant

Anita Swantari (Sekolah Tinggi Pariwisata Trisakti)
Filma Festivalia (Sekolah Tinggi Pariwisata Trisakti)
Haryo Wicaksono (Sekolah Tinggi Pariwisata Trisakti)
Mimi Enggriani (Sekolah Tinggi Pariwisata Trisakti)

Article Info

Publish Date
03 Aug 2023

Abstract

This study aims to determine the effect of service quality and facilities on customer satisfaction at Babeh Sadeli Typical Betawi Restaurant. This type of research is descriptive research with a quantitative approach with a simple regression analysis method which is processed with the help of the SPSS program. The population in this study were all visitors who had come to the Betawi Babeh Sadeli Restaurant. At the same time, the sample in this study amounted to 100 respondents. Data collection techniques by distributing questionnaires. The sampling technique used is accidental sampling. The results showed that the quality of service and facilities significantly affected the variable of customer satisfaction. Customer satisfaction. This indicates that the Betawi Babeh Sadeli Restaurant provides quality consisting of security, security, and supervision.

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Journal Info
At-Tadbir : jurnal ilmiah manajemen
Website

Abbrev

jurnalattadbir

Publisher

Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Subject

Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

Description

urnal ilmiah manajemen At-Tadbir menerbitkan artikel dalam ranah ekonomi, manajemen, dan bisnis dalam lingkup keuangan, manajemen sumberdaya manusia, manajemen pemasaran, manajemen operasional, manajemen sistem informasi, dan menajemen strategi. At-Tadbir diterbitkan pertama pada tahun 2017 secara ...