Indonesian Journal of Law and Economics Review
Vol 18 No 4 (2023): November

Impact of Compensation, Productivity, and Service Quality on Member Satisfaction: A Quantitative Analysis

Rizdatul Umah (Universitas Muhammadiyah Sidoarjo)
Herlinda Maya Kumala Sari (Universitas Muhammadiyah Sidoarjo)



Article Info

Publish Date
18 Sep 2023

Abstract

This study aims to investigate the influence of compensation, productivity, and service quality on member satisfaction in Eccindo cooperatives. Employing a quantitative approach, purposive sampling was used to select 75 respondents from Eccindo cooperative members, and data were collected through distributed questionnaires. The data were analyzed using multiple linear regression in SPSS 20. The findings demonstrate that compensation, productivity, and service quality individually affect member satisfaction, and collectively, they have a significant impact on member satisfaction. This research underscores the importance of addressing compensation, productivity, and service quality to enhance member satisfaction in cooperatives, providing valuable insights for cooperative management and policymakers. Highlights: Compensation's Influence: Evaluate how compensation affects member satisfaction in Eccindo cooperatives. Productivity's Role: Examine the impact of productivity on member contentment within the cooperative setting. Quality of Service: Assess the significance of service quality in enhancing member satisfaction. Keywords: Compensation, Productivity, Service Quality, Member Satisfaction, Quantitative Analysis

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Journal Info

Abbrev

ijler

Publisher

Subject

Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

Indonesian Journal of Law and Economics Review (IJLER) is published by Universitas Muhammadiyah Sidoarjo four times a year. This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of ...