MULTIPLE: Journal of Global and Multidisciplinary
Vol. 1 No. 3 (2023)

Factors Inhibiting BPJS Receivables Disbursement in Improving Financial Performance (Case Study at Multazam Hospital in Gorontalo): Faktor-Faktor Penghambat Pencairan Piutang Bpjs Dalam Meningkatkan Kinerja Keuangan (Studi Kasus Di Rs. Multazam Gorontalo)

Nur Fadila Bahmid (Universitas Bina Taruna Gorontalo, Indonesia)
Lisda Van Gobel (Universitas Bina Taruna Gorontalo, Indonesia)
Yahya Antu (Universitas Bina Taruna Gorontalo, Indonesia)

Article Info

Publish Date
24 Sep 2023

Abstract

This study aims to understand the factors hindering the settlement of BPJS receivables and their impact on the financial performance of RS Multazam Gorontalo. This research adopts a qualitative descriptive approach. The findings reveal several inhibiting factors, such as a shortage of skilled coding personnel, a low rate of document returns by BPJS, a budget deficit in BPJS Health due to unpaid premium contributions, and delayed disbursement of BPJS patient claim funds. RS Multazam has utilized the SCF program to address cash flow issues. Recommendations include recruiting more coding personnel, providing training for BPJS patient document verification, minimizing document return issues, utilizing integrated applications, and efficiently utilizing government SCF programs. All of these actions are aimed at improving cash flow and hospital operations

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Journal Info
MULTIPLE: Journal of Global and Multidisciplinary
Website

Abbrev

multiple

Publisher

Institute of Educational, Research, and Community Service

Subject

Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

MULTIPLE: Journal of Global and Multidisciplinary is a peer-reviewed journal that aims to provide a platform for scholars, researchers, academics, and practitioners from diverse fields of study to contribute and exchange their knowledge, insights, and research findings. MULTIPLE: Journal of Global ...