JURNAL MITRA MANAJEMEN
Vol 13, No 2 (2022): Jurnal Mitra Manajemen

ANALISIS PENGGADAAN COUNTER SERVICE KHUSUS BOOKING UNTUK MENGURANGI WAKTU TUNGGU DAN MENINGKATKAN KEPUASAN PELANGGAN BOOKING DI DEPARATEMEN SERVICE AUTO 2000 DI JAKARTA

Evaf Maulina (Unknown)
Dewi Dyah Widyastuti (Unknown)

Article Info

Publish Date
01 Jul 2022

Abstract

Many consumers have not used the booking system to its full potential when receiving service, resulting in a buildup of customer lines during peak hours such as 8 a.m. to 8 a.m., leading the service reception system to perform poorly and mixing up booking and non-booking clients. As a result, clients who make reservations grumble or are unsatisfied since they must wait a long time to be handled by a service adviser. To address this, our writing team conducted a study to determine the desired waiting time for clients by determining the likelihood value where no units are waiting in the system, allowing the writing team to enhance by developing a specific booking counter system. A customized counter booking system is a program designed to improve customer satisfaction by allowing customers who have made reservations to be served quickly without having to wait in line with regular customers. Keyword: Booking, non-booking, booking system, counter service, and customer satisfaction are some of the terms used.

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Journal Info
JURNAL MITRA MANAJEMEN
Website

Abbrev

jmm

Publisher

Universitas Dirgantara Marsekal Suryadarma

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Mechanical Engineering Other

Description

Jurnal Mitra Manajemen adalah jurnal yang fokus pada semua program studi di universitas dirgantara marsekal suryadarma seperti Teknik Penerbangan, Teknik Aeronautika, Sistem Informasi, Manajemen Informatika, Teknik Elektro, Teknik Industri, Pengaturan Lalu Lintas Udara, Ekonomi, dan Hukum. Semua ...