MES Management Journal
Vol. 2 No. 2 (2023): MES Management Journal

Pengaruh Kualitas Layanan Front Office terhadap Minat untuk Berkunjung di DPMPTSP Kota Depok

Indri Hermawaty Noorsamsu (Unknown)
Sri Hermawati (Universitas Gunadarma)

Article Info

Publish Date
31 Jan 2024

Abstract

The purpose was to determine the effect of service quality on return visit interest through community satisfaction. This research method quantitative survey type. The object is service quality on public satisfaction and interest in visiting again. The research subjects were people who conducted SIUP licensing at the front office of the One- Stop Investment and Integrated Services Office (DPMPTSP) located in Depok City. The sampling technique random sampling. The sample amounted to 120 respondents. The results showed that service quality had a significant effect on community satisfaction and interest in visiting again. Public satisfaction has a significant effect on interest in visiting again. All three variables have a significant value <0.05, which means H0 is rejected and Ha is accepted.

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Journal Info
MES Management Journal
Website

Abbrev

mesman

Publisher

Masyarakat Ekonomi Syariah Bogor

Subject

Religion Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

MES Management Journal is a peer-reviewed national journal published by Masyarakat Ekonomi Syariah (MES) Bogor in collaboration with Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor, Ikata Ahli Ekonomi Islam (IAEI), and Intelectual Association for Islamic Studies (IAFORIS) . This journal ...