<![CDATA[This study aimed to discover, describe, and analyze the implementation process of population administration service innovation policy at the Population and Civil Registration Department of Pontianak City from a dynamic governance perspective. The problems in the implementation of this service innovation policy are interesting to study because there are still problems such as the unavailability of official standard operating procedures (SOPs), technical problems with down servers on online service media, and reductions in the services number to anticipate the technical problem of online services. This study used the descriptive qualitative research method by describing the phenomenon according to the data obtained from the results of interviews, observations, literature studies, and data deemed relevant. The results of this study showed that the population administration service innovation in organizing activities was still constrained by the limited quantity of implementing resources in the field of information technology (IT) for service facilities and infrastructure that already supported the implementation of online services. In interpreting activities, the understanding of the implementers regarding the substance of the policy could be said to be good, it was just the lack of socialization to the community. Then, the application activities explained how these activities were still rigid and lacking in prevention, so the technical problem solving was less anticipatory even to routine organizational activities. The conclusion is that the process of implementing the Service Innovation Policy at the Population and Civil Registration Department of Pontianak City can be stated to be sufficient to be said to be dynamic in work governance, both in terms of organizational activities, interpretation, and application/implementation. The researcher suggests to make official SOPs and socialize them by empowering them through District to Neighborhood/Hamlet, recruit IT implementers, provide IT training for existing employees, as well as do consistent monitoring, evaluation, regular website server maintenance, and increase the Office internet speed if necessary.]]>
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