The problem of hospital services, one of which is queuing, is important because it affects hospital productivity. Hospital queues can be caused by the large number of patients and the length of patient treatment. According to the Regulation of the Minister of Health of the Republic of Indonesia Number 30 of 2022, the standard of patient satisfaction with health services must reach ≥ 90% where one of the indicators is the long waiting time. Long waiting times or queues can cause medical services to be less than optimal, especially for patients who have emergency complaints (Prabowo, 2019). Therefore, to increase the productivity of hospital services, a human health diagnosis system is designed through a desktop application-based digital screening using the forward chaining and neural network methods to make it easier for doctors to diagnose patient diseases. This innovation is also equipped with severity detection and treatment recommendations for patients. The purpose of this study is to create a knowledge model that can predict patient disease. The results of this study were obtained that the accuracy of testing the diagnosis of patient disease reached 86.6% with the functional ability of the designed diagnostic application to function 100%. With this innovation, the diagnosis of symptoms of human disease can be carried out precisely and precisely so that hospital productivity and health status in every community in Indonesia increase.
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