Journal of Management and Bussines (JOMB)
Vol 6 No 2 (2024): Journal of Management and Bussines (JOMB)

Kualitas Pelayanan, Harga dan Lokasi terhadap Kepuasan Konsumen pada Rumah Sakit Mitra Sejati

Boby Sianturi (Universitas Prima Indonesia)
Verina Astria BR Ginting (Universitas Prima Indonesia)
Loviga Emia BR Karo (Universitas Prima Indonesia)
Rintan BR Saragih (Universitas Methodist Medan)
Holfian Daulat Tambun Saribu (Universitas Prima Indonesia)



Article Info

Publish Date
29 Apr 2024

Abstract

This research aims to examine the influence of service quality, price and location on consumer satisfaction at Mitra Sejati Hospital. The research method used is a quantitative method with a positivistic approach, which involves collecting and analyzing data in the form of numbers to produce concrete conclusions. The research results show that service quality, price and location have a positive and significant influence on consumer satisfaction. This is proven through statistical tests with the Sig t value which shows the influence of service quality on consumer satisfaction (0.014 < 0.05), price on consumer satisfaction (0.013 < 0.05), and location on consumer satisfaction (0.001 < 0.05 ). Apart from that, the F test also shows that simultaneously, service quality, price and location together have a significant effect on consumer satisfaction. Conclusion, that the importance of service quality management, setting the right price, and choosing a strategic location in increasing consumer satisfaction at Mitra Sejati Hospital. Keywords: Price, Customer Satisfaction, Service Quality, Location

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Journal Info

Abbrev

JOMB

Publisher

Subject

Description

Journal of Management and Bussines (JOMB) focus dan scopenya meliputi; Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional, Manajemen Sistem Informasi, Manajemen Pajak dan, Administrasi ...