JURNAL AKADEMIK EKONOMI DAN MANAJEMEN
Vol. 1 No. 2 (2024): Juni

Anilisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan

Agus priyanto (Unknown)
Sodikin (Universitas Nasional)



Article Info

Publish Date
01 Mar 2024

Abstract

This research aims to analyze the influence of price, atmosphere and service quality on , customer satisfaction. The sample used in this research used primary data with data collection methods through questionnaires distributed to 100 respondents. The data analysis technique uses quantitative descriptive analysis. Based on the research results, it can be concluded that the price influence variable does not have a significant effect on customer satisfaction. The Atmosphere variable does not have a significant effect on Customer Satisfaction. The research results show that the Service Quality variable has a significant effect on Customer Satisfaction. The results of the Price Influence variable are 0.019%, the Atmosphere Variable is 0.014%, and the Customer Satisfaction Variable is 0.040% on Service Quality.

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Journal Info

Abbrev

jaem

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JURNAL AKADEMIK EKONOMI DAN MANAJEMEN (JAEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...