Jurnal Manajemen Pelayanan Publik
Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik

Unveiling Urban Voices: Citizen Reporter Impact on Public Services Responsiveness in Makassar City

Panji Hendrarso (Sekolah tinggi Ilmu Administrasi Banten)
Pryo Handoko (Sekolah Tinggi Ilmu Administrasi Banten)
Ihin Solihin (Sekolah Tinggi Ilmu Administrasi Banten)
Nina Kurnia (Sekolah Tinggi Ilmu Administrasi Banten)
Reni Tania (Sekolah Tinggi Ilmu Administrasi Banten)

Article Info

Publish Date
06 Jul 2024

Abstract

This study proposes to analyze the influence of netizen (net citizen) accounts on the government's response to public service issues in Makassar over one year. The research method involves using data collected from the user's accounts, focusing on the frequency of reporting, types of issues reported, geographic distribution of reports, types of media used, and government responses to these reports. The analysis indicates that reports through citizen reporter accounts tend to receive quicker responses compared to direct complaints, with respondents evaluating the quality of these responses more positively. These findings suggest that digital platforms, such as social media, are effective in enhancing responsiveness due to emergency events, public priorities, and social pressures resulting from viral reporting.

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Journal Info
Jurnal Manajemen Pelayanan Publik
Website

Abbrev

jmpp

Publisher

Universitas Padjadjaran

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

Description

Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu ...