Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi
Vol. 1 No. 1 (2024): Juni

The Influence Of Consumer Trust And Satisfaction On Customer Loyalty At Sakti Photo Studio Manna Bengkulu Selatan

Aprizal Aprizal (Universitas Dehasen Bengkulu)
Siti Hanila (Universitas Dehasen Bengkulu)
Abdul Rahman (Universitas Dehasen Bengkulu)



Article Info

Publish Date
14 Jun 2024

Abstract

This research aims to determine the influence of trust on customer loyalty at Sakti Photo Studio Manna Bengkulu Selatan, to determine the influence of consumer satisfaction on customer loyalty at Sakti Photo Studio Manna Bengkulu Selatan and to determine the influence of consumer trust and satisfaction on customer loyalty at Sakti Photo Studio Manna Bengkulu South. The data collection method in this research is using a questionnaire and the analysis method is multiple linear regression. Based on the research results, it was found that trust has a significant effect on customer loyalty at Sakti Photo Studio Manna, South Bengkulu because the significance value is 0.000 < 0.05. Consumer satisfaction has a significant effect on customer loyalty at Sakti Photo Studio Manna South Bengkulu because the significance value is 0.017 < 0.05. Consumer trust and satisfaction have a significant effect on customer loyalty at Sakti Photo Studio Manna South Bengkulu because the significance value is 0.000 < 0.05.

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Journal Info

Abbrev

EMBA

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi is a peer-reviewed journal. Ekombis invites academics and researchers who do original research in the fields of economics, management, Business and accounting, including but not limited to: Management Science Marketing Financial management Human ...