Dentino: Jurnal Kedokteran Gigi
Vol 9, No 2 (2024)

MARKETING MIX ANALYSIS OF PATIENT VISITS AT RSGM GUSTI HASAN AMAN

Maulideya, Fatimah (Unknown)
Wardani, Ika Kusuma (Unknown)
Hamdani, Riky (Unknown)
Adhani, Rosihan (Unknown)
Dwi Kurniawan, Fajar Kusuma (Unknown)



Article Info

Publish Date
02 Sep 2024

Abstract

Background : Improving public health can be conducted by providing the health service of facilities and infrastructure. RSGM Gusti Hasan Aman becomes the center for the dental and oral health center, especially in the province of South Kalimantan. Based on the patient visit data can be acknowledged that 81% of the patient visit in 2020 and 57,6% in 2022 are patients taken or treated by professional student or young dentists. The different amounts of patients visiting are one of the causes of the less impact of the marketing mix in people that conducted by RSGM Gusti Hasan Aman. Purpose: Analyze marketing mix (product, price, place, promotion, people, process, physical evidence) to patient visits at RSGM Gusti Hasan Aman. Methods: Analytical observational research with cross-sectional research design. The population in this research are outpatients at RSGM Gusti Hasan Aman with a research sample of 107 respondents. Results: The results of the chi-square test on the analysis of the influence of marketing mix, product, price, place, promotion, people, process, and physical evidence affect the level of visits. Conclusion: Increasing the marketing mix in each dimension will raise the number of patient visits in utilizing health services.

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Journal Info

Abbrev

dentino

Publisher

Subject

Dentistry

Description

Dentino [P-ISSN 2337-5310 | E-ISSN 2527-4937] is the journal contains research articles and review of the literature on dentistry which is managed by the Faculty of Dentistry, Lambung Mangkurat University. Dentino published twice a year, every March and ...