Liaison Journal of BEST
Vol. 3 No. 2 (2024): III2

The Influence of Service and Facilities on Guests’ Interest at Padma Hotel Semarang

aishah, nurul (Unknown)
putra, aditya nova (Unknown)
wijayanti, ra. afera ratna (Unknown)
nurfitriana, siti (Unknown)

Article Info

Publish Date
25 Jul 2024

Abstract

This study investigates the influence of service quality and facilities on guests' interest in Padma Hotel Semarang. Utilizing a quantitative approach, data were collected through surveys distributed to hotel guests. The analysis revealed that both service quality and facilities significantly impact guests' interest. Specifically, high-quality service and well-maintained facilities enhance guests' likelihood of choosing Padma Hotel Semarang over competitors. These findings provide valuable insights for hotel management aiming to attract and retain guests by emphasizing service excellence and facility improvements. Keywords: Service Quality, Hotel Facilities, Guest Interest, Hospitality Management, Padma Hotel Semarang

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Journal Info
Liaison Journal of BEST
Website

Abbrev

best

Publisher

International University Liaison Indonesia

Subject

Humanities Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

a scientific journal of international management, international business administration, international relations, and hotel & tourism management that contains the results of research or the latest research surveys that will publish ...