Jurnal Pendidikan Non formal
Vol. 1 No. 3 (2024): March

Developing Service Excellence Skills through the Guest Teacher Training Program at Vocational High School

Dewani, Shinta Laura (Unknown)
Khotimah, Arfiani Nur (Unknown)



Article Info

Publish Date
29 Jan 2024

Abstract

One crucial competence for vocational school (SMK) students to enter the business, industry, and job sectors (DUDIKA) as a skill-based school is service excellence. The purpose of this activity and training is to enhance students' skills in implementing the concept of service excellence as a form of best service for customers. The activity was attended by 107 students and 8 teachers. The method used is qualitative, not only serving as knowledge dissemination to the community through education but also integrating input from the school through interviews, documentation, and complete participatory observation, where the author will be fully involved in what the students are doing, along with documentation. The training method employed is the Active Learning Class. The findings reveal that students experienced an improvement in understanding and skills in providing excellent service.

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Journal Info

Abbrev

jpn

Publisher

Subject

Education Other

Description

Jurnal Pendidikan Non formal ISSN 3026-7161 is a scientific journal published by Indonesian Journal Publisher. This journal publishes four issues annually in the months of September, December, March, and June. This journal only accepts original scientific research works (not a review) that have not ...