Journal of Health Science and Prevention
Vol. 2 No. 1 (2018): JHSP Vol 2 No 1 - 2018

Patient Satisfaction on The Health Services: A Descriptive Study at UIN Sunan Ampel’s Clinic

Linda Prasetyaning Widayanti (UIN Sunan Ampel Surabaya)
Nova Lusiana (UIN Sunan Ampel Surabaya)
Estri Kusumawati (UIN Sunan Ampel Surabaya)



Article Info

Publish Date
27 Apr 2018

Abstract

The existence of service quality that convenient with patient’s expectations would have a positive impact for the continuity of UIN Sunan Ampel’s clinic. Based on it, this research aimed to observed the level of patient satisfaction at UIN Sunan Ampel’s clinic and conducted with a Cross Sectional approach. The population of this study were all patients of UIN Sunan’s Clinic during May 2017. Sampling was collected by an incidental sampling. with 30 patients acted as respondents. The data was taken by questioner. The results of data collection were presented with frequency distribution tables in the form of graphs or diagrams. The survey results showed that the characteristics of the patient were 87% less than 20 years old, 70% female, 73% satisfied with clinical service, 87% satisfied with clinic service, 82% satisfied with the registration time at the clinic, 73% long service time of clinic pharmacy, 90% satisfied with clinical hygiene. It was expected that this research can be developed by further researchers for the better service quality at UIN Sunan Ampel’s clinic.

Copyrights © 2018






Journal Info

Abbrev

jhsp

Publisher

Subject

Nursing Public Health

Description

JHSP is an Open Access, double blind peer-reviewed, biannualy journal in the field of public health sciences and prevention. The aim of the journal is to stimulate dissemination of knowledge in the public health field in order to improve efficacy, effectiveness and efficiency of public health ...