Conference SENATIK STT Adisutjipto Yogyakarta
Vol 4 (2018): Transformasi Teknologi untuk Mendukung Ketahanan Nasional [ ISBN 978-602-52742-0-6 ]

The Ergonomic Analysis of the Airline Passengers Message Service to Improve the Flight Safety

Poerwanto, Eko (Unknown)
Sajati, Haruno (Unknown)
Andaruwati, Ragil (Unknown)

Article Info

Publish Date
28 Nov 2018


A message/complaint service is a very strategic facility for all stakeholders of an industrial organization. The ergonomic message/ complaint service in the aviation industry is an ergonomics approach based on a standard service system provided by an airline which iseasily accessed/ used and the given response is according to the airline passenger expectations. This research was started by observing the message service/ complaint facilities in the aviation industry (airline) and then the function was analyzed and the improvement to service system facilities was proposed so that it was convenient for the users. The results of the study concluded that there were already message / complaint service facilities in the aviation industry (Airline) but they are not ergonomic and optimal to improve the flight safety, so it is necessary to integrate the message / complaint service system with the safety services to empower the State Safety Program (SSP) according to recommendations of ICAO annex 13, Aircraft accidents and Incident investigations, to improve the flight safety performance.

Copyrights © 2018

Journal Info





Aerospace Engineering Computer Science & IT Electrical & Electronics Engineering Industrial & Manufacturing Engineering Mechanical Engineering


SENATIK merupakan jurnal proceeding seminar nasional teknologi informasi dan kedirgantaraan yang dikelola Pusat Penelitian,dan Pengabdian kepada Masyarakat (P3M) Sekolah Tinggi Teknologi Adisutjipto Yogyakarta. Jurnal ini diterbitkan dalam jangka waktu setahun sekali, dalam bentuk off line/ buku ...