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INDONESIA
Al Tijarah
Published by Universitas Darussalam Gontor
ISSN : 24604089     EISSN : 25282948     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Al Tijarah is a semiannually journal published by Department of Management, Faculty of Economics and Management, University of Darussalam Gontor. In line with the objective of the Department and the University, the journal is committed to the development and promotion of contemporary issues in Islamic management and management in its broadest sense in order to keep scholars on research in the area of management. The editorial board welcomes original submission in the fields of management, finance, human resource management, marketing, operational management, and strategic management including from an Islamic perspective. Al Tijarah is currently indexed by DOAJ, IPI, Google Scholar, Crossref, BASE, Sinta and other reputated indexes in the future.
Arjuna Subject : -
Articles 3 Documents
 1 
Search results for , issue "Vol 7, No 2 (2021): December 2021" : 3 Documents clear
The Effect of Work Discipline, Work Stress, and Burnout During the Covid-19 Pandemic on the Performance of Employees of the Badan Diklat PKN BPK RI Muhammad Rio Rahmadhani; Mahendro Sumardjo; Ermawati Ermawati
Al Tijarah Vol 7, No 2 (2021): December 2021
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/tijarah.v7i2.6587

Abstract

This research is a quantitative research that aims to determine whether there is an effect of work discipline, work stress, and burnout during the covid-19 pandemic on the performance of the Badan Diklat PKN BPK RI. In this research, the sample used was 100 people, where data collection was done through Google Form. The data that has been collected is then tested to determine the effect of partial (t-test) and Simultaneous (f-test) using software SPSS Version 25 2020 with a significance level of 5%. The test results show that: (1) Work Discipline has a significant effect on employee performance, (2) Work stress has a significant effect on employee performance, (3) Burnout has a significant effect on employee performance, (4) Work discipline, Job Stress, Burnout affect the performance of employees of Badan Diklat PKN BPK RI.
The Influnce of Discipline, Work Stress, and Organizational Culture on Work Productivity of PT Telkom Indonesia Bogor Ratasya Suci Asmala; Zackharia Rialmi; Subur subur
Al Tijarah Vol 7, No 2 (2021): December 2021
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/tijarah.v7i2.6550

Abstract

The purpose of this research is to be able to know the influence of work discipline, work stress and organizational culture on the work productivity of PT Telkom Indonesia Witel Bogor. The population is all employees of PT Telkom Indonesia Witel Bogor with a total of 174 employees. The number of samples used in this study was 64 employees with slovin use. Data processing the dissemination of questionnaires and using quantiative data analysis techniques using the statistical methode partial Least Square (PLS). The test result of this study are, (1) work discipline has significant and positive effect on work productivity, (2) work stress has a significant and negative effect on work productivity, (3) and organizational culture has a significant and positive effect on work productivity of PT Telkom Indonesia Witel Bogor. Keywords: organizationa culture, work discipline, work productivity, and work stress. 
How the Customer Trust and Customer Satisfaction Mediate Brand Image and Service Quality on Customer Loyalty in Islamic Microfinance Institutions Rosalina achmad; Nihayatu Aslamatis Solekah
Al Tijarah Vol 7, No 2 (2021): December 2021
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/tijarah.v7i2.6881

Abstract

The purpose of this study was to determine the influence of brand image and service quality on customer loyalty through customer trust and customer satisfaction. This study used purposive sampling method with sample of 205 respondents. The analysis test used the statistical model Structural Equation Modeling-Partial Least Square (SEM-PLS). The results indicated that brand image had no direct influence on customer loyalty and service quality had direct influence on customer loyalty. Meanwhile, brand image and service quality had no indirect influence on customer loyalty through customer trust. This was because customer trust could not become mediating variable. But brand image had indirect influence on customer loyalty through customer satisfaction. That was because customer satisfaction could become perfect mediating variable. Meanwhile, service quality had no indirect influence on customer loyalty through customer satisfaction. This was because the direct influence value of service quality on customer loyalty was greater than the indirect influence. The implication was that customer loyalty could occur because of customer satisfaction, and customer satisfaction could occur because the institution had  good brand image.

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