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Performance
Published by Universitas Jenderal Soedirman
ISSN : -     EISSN : 26158094     DOI : -
Core Subject : Education,
Education
Performance is our bianually peer-reviewed journal, designed to accommodate research articles in the domain of management science. This journal has been published by Faculty of Economics and Business, Universitas Jenderal Soedirman since 2003. We invite articles in all functional area of management, which mainly about (but not limited to) Human Resource, Marketing, Financial, Operational and Strategic Management.
Arjuna Subject : -
Articles 12 Documents
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Search results for , issue "Vol 25 No 2 (2018): Performance" : 12 Documents clear
Analisis pengaruh kualitas produk, kualitas layanan, dan harga terhadap kepuasan konsumen Herry Novrianda
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 25 No 2 (2018): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (588.366 KB)

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kualitas produk, kualitas layanan, dan harga terhadap kepuasan pelanggan terhadap toko industri/toko roti di Kota Bengkulu. Penelitian ini merupakan penelitian deskriptif yang bertujuan untuk memperjelas hubungan atau pengaruh yang ada antar variabel yang diteliti. Jenis data menggunakan data primer yang dikumpulkan dari kuesioner. Responden penelitian ini adalah pelanggan industri/toko roti di Kota Bengkulu sebanyak 2.400 orang yang diambil dengan teknik penilaian (purposive sampling). Metode analisis data yang digunakan adalah analisis deskriptif dengan menggunakan mean, tabel distribusi frekuensi, dan analisis regresi linier berganda. Berdasarkan hasil analisis, secara simultan kualitas produk, kualitas layanan, dan harga berpengaruh signifikan terhadap kepuasan pelanggan industri/toko roti di Kota Bengkulu. Selanjutnya, secara parsial kualitas produk dan kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan industri/toko kue di Kota Bengkulu, sedangkan harga berpengaruh negatif dan signifikan terhadap kepuasan pelanggan industri/toko roti di kota Bengkulu.
The influence of participation and perceived system knowledge on perceived performance appraisal fairness Apriliandhika Kartikadewi; Ratno Purnomo; Devani Laksmi Indiyastuti
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 25 No 2 (2018): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (452.758 KB)

Abstract

Accurate, accepted, and fair performance appraisals are critical to the organization. The main issues in the assessment of individual performance are with respect to the accuracy of measurement and fairness of assessment results. Previous research that has been done by some researcher shows the influence of performance appraisal process to justice result. The purpose of this study is to examine the influence of antecedent factors of fairness of performance appraisal consisting of participation and perceived system knowledge. The research design using questionnaires was used to collect data in public organizations (N = 75). The test results with multiple regression indicate that participation (two-way communication and involvement) and perceived system knowledge have a significant effect on the fairness of performance appraisal.

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