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International Journal of Business and Social Science Research
Published by The Institute of Academic Research and Publication
ISSN : 29579236     EISSN : 27092143     DOI : https://doi.org/10.47742/ijbssr
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences
Accounting Information System, Anthropology, Corporate Governance, Development Economics and Economic Policies, Education Research, Environmental Studies, Finance & Banking, History & Culture, Human Geography, Tourism and Hospitality, Insurance and Actuarial Science, International Relations, Legal Studies, Marketing Research, Mass Communication, Management Information System, Management & Business Studies, Operations Research, Peace and Conflict, Philosophy, Political Science, Population Studies, Education, Law, Economics, Public Administration, Psychology, Quantitative and Qualitative Management, Religious Studies, Social Policy and Social Welfare, Sociology, Teaching, Tourism and Hospitality, Women Studies.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia
Articles 2 Documents
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Search results for , issue "Vol. 4 No. 8 (2023): Vol. 4 No. 8 (2023): August (IJBSSR)" : 2 Documents clear
Modeling and Optimizing Service Quality Improvement (Empirical study uses the POP-HRM approach to training instructors Security Unit in Bogor Regency) Uli Rohana Siregar; Soewarto Hardhienata; Sri Setyaningsih
International Journal of Business and Social Science Research Vol. 4 No. 8 (2023): Vol. 4 No. 8 (2023): August (IJBSSR)
Publisher : The Institute of Academic Research and Publication (IARP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47742/ijbssr.v4n8p1

Abstract

This study aims to find ways and strategies to improve service quality by analyzing the influence of other variables on service quality. The other variables are organizational support, work motivation, job satisfaction, and work commitment. Furthermore, the methods and strategies for improving the quality of education and training services found were made recommendations to related parties, namely the Republic of Indonesia Police, leaders of education and training institutions, and training instructors for the Security Unit in Bogor Regency. The population is as many as 168 instructors of security training and training from 33 security training institutions, spread across 16 sub-districts in the Bogor Regency area. The research sample is 118 respondents. Data analysis used SITOREM analysis. The results of the study show 1) There is a direct positive effect of organizational support on service quality with a path coefficient (βy1) of 0.302, so that strengthening organizational support can improve service quality; 2) There is a direct positive effect of work motivation on service quality with a path coefficient (βy2) of 0.211, so that strengthening work motivation can improve service quality; 3) There is a direct positive effect of job satisfaction on service quality with a path coefficient (βy3) of 0.201, so that strengthening job satisfaction can improve service quality; 4) There is a direct positive effect of work commitment on service quality with a path coefficient (βy4) of 0.212, so that strengthening work motivation can improve service quality; 5) There is a direct positive effect of Organizational Support on job satisfaction with a path coefficient (βy31) of 0.432, so that strengthening organizational support can increase job satisfaction; 6) There is a direct positive effect of work motivation on job satisfaction with a path coefficient (βy32) of 0.535, so that strengthening work motivation can increase job satisfaction; 7) There is a direct positive effect of Organizational Support on work commitment with a path coefficient (βy41) of 0.553, so that strengthening organizational support can increase work commitment; 8) There is a direct positive effect of work motivation on work commitment with a path coefficient (βy42) of 0.412, so that strengthening work motivation can increase work commitment; 9) There is an indirect positive effect of organizational support on service quality through job satisfaction with a path coefficient (βx13y) of 0.091, so that strengthening organizational support can improve service quality through strengthening job satisfaction; 10) There is an indirect positive effect of work motivation on service quality through job satisfaction with a path coefficient (βx23y) of 0.113, so that strengthening work motivation can improve service quality through strengthening job satisfaction; 11) There is an indirect positive effect of organizational support on service quality through work commitment with a path coefficient (βx14y) of 0.087, so that strengthening organizational support can improve service quality through strengthening work commitment; 12) There is an indirect positive effect of work motivation on service quality through work commitment with a path coefficient (βx24y) of 0.117, so that strengthening work motivation can improve service quality through strengthening work commitment; 13) There is a direct positive effect of work motivation on organizational support with a path coefficient (βy12) of 0.852, so strengthening work motivation can increase work commitment.
Ticket Sales Accounting Information System Design at PT. Taman Rekreasi Sengkaling UMM Anik Kusmintarti; Nurafni Eltivia; Aziza Shella Ade Yolandra
International Journal of Business and Social Science Research Vol. 4 No. 8 (2023): Vol. 4 No. 8 (2023): August (IJBSSR)
Publisher : The Institute of Academic Research and Publication (IARP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47742/ijbssr.v4n8p2

Abstract

The diverse tourism sector with its uniqueness and supported by the facilities and means of transportation available in tourist areas can make it easy for tourists to visit tourist attractions. The development of information and communication technology marked by the existence of the internet has brought society into a new era. The information and communication technology revolution has been marked in which information has become a commodity and a force for those who control it. Based on observations and interviews that the authors conducted in the field and on the internet, there is no website-based application that can map tourist attractions at PT. Taman Rekreasi Sengkaling UMM. This study aims to design and build a website-based tourism ticket sales accounting information system to make it easier for local and foreign tourists to access information and visit tourism objects at PT. Taman Rekreasi Sengkaling UMM. The system design model uses ADDIE. Based on the results of the application design that has been done, namely a website-based ticket booking application. The application can be accessed using the website from a smartphone computer or laptop and can provide information related to existing tourist objects and assist relevant agencies in promoting tourism at the PT. Taman Rekreasi Sengkaling UMM.

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