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Marian Tonis
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marian@univawalbros.ac.id
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+6281365229838
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jham@univawalbros.ac.id
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Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru
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Kota pekanbaru,
Riau
INDONESIA
Journal of Hospital Administration and Management (JHAM)
Published by Universitas Awal Bros
ISSN : 27228193     EISSN : 27228193     DOI : https://doi.org/10.54973/jham.v3i2
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health
Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 7 Documents
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Search results for , issue "Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)" : 7 Documents clear
OPTIMASI PENJADWALAN PRAKTEK DOKTER INSTALASI GAWAT DARURAT (IGD) MENGGUNAKAN METODE PEWARNAAN GRAF DI RUMAH SAKIT UMUM DAERAH PETALA BUMI PROVINSI RIAU Ade Novita Andriani; Marian Tonis; Abdul Zaky
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2319.135 KB) | DOI: 10.54973/jham.v3i2.269

Abstract

Doctor scheduling at the Emergency Installation (IGD) of the Petala Bumi Regional General Hospital, Riau Province, is carried out in three shifts, namely the morning shift, afternoon shift and night shift. Each shift is scheduled for three to four doctors, with a total of 14 doctors. There are quite a lot of doctors in the emergency room at the Petala Bumi Hospital, Riau Province, so it will require at least a fee. This can be optimized by doing a simpler schedule so that the costs incurred can be reduced. The results of the observations concluded that each shift only needed two doctors to practice in the emergency room at the Petala Bumi Hospital. Optimal Scheduling will greatly reduce or minimize the number of Doctor HR in Petala Bumi Hospital, Riau Province. This research is a type of quantitative researcher with an experimental research design of Development Research (development). The graph coloring is done for four days because, in the matrix the graph coloring pattern repeats itself after the fourth day. Scheduling for four days, graph coloring has 10 colors or chromatic numbers assuming three shifts and two doctors in one shift, so optimizing the preparation of the doctor's schedule at the emergency room of the Petala Bumi Hospital can be done with a minimum of 10 doctors. The impact obtained from the results of optimizing the number of existing doctors is the cost or cost at the hospital, one of which is the doctor's salary can be reduced. The workload carried out also remains in accordance with the number of doctors owned and the preparation of the doctor's schedule can be more optimal.
ANALISIS KUALITAS PELAYANAN VAKSINASI COVID-19 TERHADAP KEPUASAN PESERTA VAKSINASI DI PUSKESMAS LIRIK KABUPATEN INDRAGIRI HULU Hanna Zarah Natasya; Bobi Handoko; Marian Tonis
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (882.982 KB) | DOI: 10.54973/jham.v3i2.281

Abstract

In Indonesia, the implementation of vaccination has been carried out according to presidential instructions through Presidential Decree No. At Pukesmas Lirik Indragiri Hulu Regency, the implementation of the Covid-19 vaccination has been carried out, but there are still complaints about the registration flow, waiting room, queues that are not in accordance with arrivals and have not prioritized the elderly in queues and post-vaccination administration that is not in line with the queue. The purpose of the study was to determine the performance of officers, the level of satisfaction of Covid-19 vaccination patients, and the effect of service quality and patient satisfaction. This research uses quantitative research with descriptive method, conducted at Puskeamas Lirik Indragiri Hulu Regency with 98 respondents, namely patients who have vaccinated adults 26-45 years. The research was carried out by observation, data collection, and questionnaires. Data analysis in this study used univariate analysis, bivariate analysis, validity test, reliability test, normality test, and linearity test. Data processing using SPSS 16.0 data processing application. The results obtained based on the data processing in this study indicate that the quality of service has a positive and significant effect on patient satisfaction which is strengthened by the test results which show that it is supported by the linearity test which produces a linearity significance value of 0.000 < 0.05 obtained from data processing through the application SPSS 16.0 .
PENGARUH SISTEM PEREKRUTAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KINERJA KARYAWAN DI UNIT ADMINISTRASI RUMAH SAKIT AWAL BROS PANAM PEKANBARU Atika Wulandari; Wiwik Suryandartiwi; Anastasya Shinta Yuliana
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (683.787 KB) | DOI: 10.54973/jham.v3i2.288

Abstract

The hospital is one of the institutions that provide health services, this health service itself cannot be separated from the hospital administration. The administration section is a supporter in terms of decision making, activities in the administration of a hospital have a huge influence on the success or failure of a hospital. The influence of the human resource recruitment system in the Administration Unit greatly affects employee performance. The better the recruited employees, the better the performance provided. To get quality human resources, a good recruitment system is needed in order to produce quality resources as well. This study aims to determine the effect of the existing human resource recruitment system in the initial hospital bros panam. This type of research is qualitative with an analytical descriptive approach. There were 6 informants in this study and this study used the Rapid Assessment Procedures (RAP) model. This research was conducted on September 29 – October 18, 2022 at Awal Bros Panam Hospital. The results of the study found that there was still a lack of human resources in the administrative unit of the early bros panam hospital, there was no special SIMRS training in the administrative unit, besides that compensation also affected the performance of employees. And in recruiting new hospital employees it is in accordance with the SOP that has been set. It is recommended to add employees in the administrative unit, provide special SIMRS training in the administrative unit for employees who graduate from hospital administration and provide a special room for recruitment and provide written tests so that test results can be obtained quickly.
PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI RUMAH SAKIT TERHADAP KEPUASAN PASIEN DI UNIT INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Wiwik Suryandartiwi; Meidita Tifani; Agus Salim
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (757.182 KB) | DOI: 10.54973/jham.v3i2.294

Abstract

The quality of health services is a level that shows the perfection of health services, which can create a sense of satisfaction in every patient who gets benefits at the Arifin Achmad Hospital, Riau Province. Happiness will be fulfilled if the better the quality of service, the more satisfied the patient will be and will continue to return to get service from time to time because good service can provide satisfaction to patients following their needs and desires. This study aims to determine the effect of the quality of hospital administration services on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. This type of research is quantitative by using a questionnaire. Respondents in this study were patients who had received outpatient registration services at Arifin Achmad Hospital, Riau Province. The results of the study obtained a total of 100 respondents. The analysis results show that all service quality indicators (Tangible, Reliability, Responsiveness, Assurance, Empathy) positively influence the service quality of hospital administrative staff on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. There are two service quality indicator variables that have the most dominant influence on patient satisfaction in the outpatient installation unit of the Arifin Achmad Hospital, Riau Province, which include the Assurance indicator 48.6% and Tangible 24.3% and show that 63.6% of the patient satisfaction variable can be explained. by the service quality of hospital administrative staff, so it can be concluded that the service quality of hospital administrative staff in outpatient installations greatly influences patient satisfaction.
ANALISIS KEPATUHAN PETUGAS DALAM PENGGUNAAN ALAT PELINDUNG DIRI DI INSTALASI PEMELIHARAAN SARANA DAN PRASARANA RUMAH SAKIT AWAL BROS PANAM Anastasya Shinta Yuliana; Filda; Devi Purnamasari
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.282

Abstract

ABSTRACT The use of PPE is a compliance that must be obeyed by the installation officer for the maintenance of hospital facilities and infrastructure. At Awal Bros Panam Hospital, which has many facilities for medical and non-medical equipment, so that IPSRS officers are responsible for repairing damaged hospital infrastructure. This study aims to determine the compliance of officers in using PPE at IPSRS at Awal Bros Panam Hospital. This type of research is qualitative, and the research used a Content Analysis model, the research was conducted on August 15-15 September 2022 at Awal Bros Panam Hospital. There were 5 informants in the. The results showed that there were no SOPs and books on the use of PPE in the IPSRS room, there were still IPSRS officers who did not use PPE in accordance with the SOP at work, there was still a lack of special training on the use of PPE, and there were no facilities for training outside the hospital. It can be concluded that the compliance of officers in using PPE at IPSRS has not been entirely compliant. It is recommended that there are SOPs and books regarding the use of PPE that are displayed in the IPSRS room, strict sanctions are given to officers who do not wear PPE at work, additional special training on the use of PPE is carried out, facilitating unit heads to conduct training outside the hospital. Keywords: Compliance, Officer, Use PPE, IPSRS Literature: 34 (2012-2021)
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RAWAT JALAN DI RSUD ARIFIN ACHMAD PROVINSI RIAU Putri Giovaningrum; Muhammad Firdaus
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.289

Abstract

Kualitas pelayanan sebagai konsep yang secara tepat mewakili inti dari kinerja suatu pelayanan, yaitu perbandingan terhadap excellence dan sales counter yang dilakukan oleh konsumen. Terciptanya kepuasan dapat membuat hubungan pelanggan dengan Institusi menjadi baik. Pelanggan akan melakukan pembelian ulang dan akan membuat pasien loyal terhadap Institusi tersebut. Tujuan dari penelitian ini untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pasien rawat jalan RSUD Arifin Achmad Provinsi Riau. Penelitian ini menggunakan metode penelitian Kuantatif dengan pendekatan Deskriptif, dilaksanakan di RSUD Arifin Achmad Provinsi Riau dengan jumlah responden sebanyak 67 sampel. Penelitian ini dilaksanakan dengan teknik pengumpulan data observasi dan kuesioner. Analisis data menggunakan univariat, bivariat, uji normalitas. Hasil penelitian dari uji bivariat Koefesian P-Value dengan jumlah nilai 0,016 maka dapat dikatakan bahwa kualitas pelayanan memiliki pengaruh terhadap kepuasan dan loyalitas pasien. Pasien merasa puas dengan kualitas pelayanan yang diberikan oleh RSUD Arifin Achmad Provinsi Riau.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASA PASIEN RAWAT JALAN DI RSUD SELASIH KABUPATEN PELALAWAN Mey Sarah azhari; Agus Salim
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.290

Abstract

Service quality can be used as an indicator as a measure of customer satisfaction with a company. Satisfaction is the occurrence of feelings of pleasure or disappointment towards someone that  arises after comparing performance such as product results that are thought to performance or getting an expected result. This study aims to determine the effect of service quality on outpatient satisfaction at RSUD Selasih, Pelalawan Regency. This study uses a quantitative research method with a descriptive approach, carried out at RSUD Selasih, Pelalawan Regency with a total of 67 samples of respondents. This research was carried out using observation data collection techniques and questionnaires. Data analysis used analysis of validity test, reliability test, univariate, bivariate, normality test and simple linear test. The results of the study of the quality of patient care, many chose to agree on each indicator, namely, thanibel, reliability, responsiveness, assurance, empathy, so patients were satisfied with the quality of service at Selasih Hospital, Pelalawan Regency. The results of patient satisfaction testing, patients are satisfied with the services provided at Selasih Hospital, Pelalawan Regency. Therefore, the quality of service affects patient satisfaction. From the test results, the patient was satisfied with the quality of service provided by the RSUD Selasih, Pelalawan Regency. The influence of service quality on outpatient satisfaction at Selasih Hospital, Pelalawan Regency.

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