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Journal of Hospital Administration and Management (JHAM)

jham
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Published by Universitas Awal Bros

ISSN : 27228193 EISSN : 27228193 DOI : https://doi.org/10.54973/jham.v3i2

Core Subject : Health, Science,

Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health

Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management

Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan

Articles 48 Documents

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FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KELENGKAPAN DOKUMENTASI PENGKAJIAN RAWAT JALAN DI RUMAH SAKIT AWAL BROS BATAM TAHUN 2016 Agus Salim
Journal of Hospital Administration and Management Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Documentation is as a communication tool where documentation in providing nursing care will be coordinated to avoid or prevent repetitive information. Documentation as a mechanism of accountability which contains documentation standard rules or provisions on the implementation of documentation, therefore the quality of the documentation truth will easily be justified and can be used as a protector of the lawsuit because it has a legal standard. Document as individual nursing care facilities, as a means of evaluation, and as a means to enhance cooperation between the health care team. This study aims to determine the factors that related to the documentation completeness. This type of research is descriptive analytic approach of Cross Sectional study. Sampling using total sampling technique. Respondents in this study were 51 people. Data retrieved by distributing questionnaires and observasi, there was significant relationship between motivation and completeness of documentation with the value (p = 0.002). There is a significant relationship workloads with complete documentation with a value (p = 0.039). there is a significant relationship between supervision with the completeness of the documentation with the value (p = 0.003). It can be concluded that the completeness of the documentation associated with motivation, workload and supervision. Agencies are expected to hospital in order to improve the support and teaching to nurses in order to obtain complete documentation, and for further research in order to add a variable that supports the completeness of the documentation

HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN RAWAT INAP PESERTA BPJS KESEHATAN DI RSUD SELASIH PANGKALAN KERINCI KABUPATEN PELALAWAN TAHUN 2015 Marian Tonis; Ricky Wiranata Wiranata
Journal of Hospital Administration and Management Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Satisfaction is a key indicator of a standard health facility, which is a measure of patient care. Low patient satisfaction will have an impact on the number of visits that will affect provitabilitas health facilities. Based on data from hospitals selasih Pangkalan Kerinci, knowable Number bed Occupationcy Rate (BOR) in 2014 was 68.57%. The purpose of this study to determine Factors Associated With Care Inpatient Satisfaction Participants BPJS Healthcare In hospitals selasih Pangkalan Kerinci Pelalawan 2015. This research method is quantitative research design using cross sectional (cross-sectional) respondents are inpatients in June 2015. The entire sample of patients as many as 88 people, with sampling purposive sampling. The analysis is the analysis of univariate and bivariate with Chi-square test, measuring instruments used are questionnaires and using computerized data processing. The results were obtained with a tangible correlation between satisfaction in hospitals Selasih kerinci base with the results pvalue = 0.000 ≤ 0:05, there is a relationship reliability with satisfaction in hospitals selasih kerinci base with the results pvalue = 0.000 ≤ 0.05 responsiviness correlation with satisfaction in hospitals selasih base kerinci with the result pvalue = 0.000 ≤ 0:05, there is a relationship with the assurance of satisfaction in hospitals Selasih kerinci base with the results pvalue = 0.000 ≤ 0:05, there is a relationship of empathy with satisfaction in hospitals Selasih kerinci base with the results pvalue = 0.000 ≤ 0:05

KESIAPAN KEPEMIMPINAN IGD DALAM PEMENUHAN STANDAR IGD RUMAH SAKIT TIPE B DAN INDIKATOR MUTU IGD RSU PKU MUHAMMDIYAH BANTUL Muhammad Firdaus; Susianti Miranda Boru Surbakti
Journal of Hospital Administration and Management Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

In 2014 the E.R service of PKU Muhammadiyah Bantul Hospital should be suitable with the service standard of III level/ B type hospital. It, however , cannot be analyzed whether the E.R of PKU Muhammadiyah Bantul Hospital has started to adjust the hospital E.R standard that has been appointed based on Health Minister Decree of Republic of Indonesia No. 858/Menkes/SK/IX/2009 about the principal hospital E.R standard in the emergency service. To bring it into reality, strategies are needed in order that the adjustment of the E.R standard to B type hospital can run well. One of the ways is by measuring four dimensions of transformational leadership in the fulfillment process of the B type hospital E.R standard. Assessing the leadership readiness of Emergency Room in PKU Muhammadiyah Bantul Hospital in fulfilling the E.R standard of B type hospital, by assessing four dimensions of transformational leadership, i.e.: (1) idealized influence, (2) inspirational motivation, (3) intellectual stimulation, (4) individualized consideration. This research is a descriptive qualitative research with a case study. The data collection is carried out through observation and interview. The primary data is obtained from the answer results and observation from the research questions and the secondary data is obtained in form of the service standard of the emergency room in PKU Muhammadiyah Bantul Hospital type C, SOP, books and Director Decree. The research was held on June, 2011. The emergency room service standard of PKU Muhammadiyah Bantul Hospital type C, based on Indonesian Health Minister Decree has been fulfilled. To go to B type hospital, it needs 100% service type category, human resources category 66,7%, facility 60%, medical and non-medical facility 50%. Nine quality indicators of the emergency room in PKU Muhammadiyah Bantul Hospital has been fulfilled as a whole and the leadership readiness of the emergency room in PKU Muhammadiyah Bantul Hospital to B type has not been ready since the first year of the hospital strategic plan (renstra) was determined. The service standard of the emergency room of PKU Muhammadiyah Bantul Hospital type C based on Indonesian Health Minister has been fulfilled, to go to B type, there is still a gap, but it has been anticipated by the working program and the leadership readiness of the emergency room is not ready as a whole in the first year since the hospital strategic plan (renstra) was determined

ANALISIS FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN LAMANYA WAKTU TUNGGU RAWAT INAP (BOARDING TIME) DI UGD RS AWAL BROS PEKANBARU TAHUN 2018 Umi Eliawati; Vetty Yulianty Permanasari
Journal of Hospital Administration and Management Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

The purpose of this research is to analyse factors contributing to the boarding time in emergency department Awal Bros Pekanbaru Hospital. Variables had been analyzed are triage system, payment pattern, arrival mode, amount of diagnostic examination, amount of consulting doctors, and patients per day. This is a quantitive research, retrospective, using a cross sectional design. Waiting time conceptual model or Input/Throughput/Output model was the framework used in this study, which focusing on input and throughput process. The total sampel was 374. Data collection was using the research instrument and emergency department performance report. Data analysis was using a cross-tabulation or chi-square for bivariate analysis, and using logistic regression for multivariate analysis. The results of this bivariate analysis showed that among all varaibles, factors that contributing to boarding time was triage system ( p value= 0,001), payment pattern (p value = 0,017), amount of diagnostic examination (p value=0,001) and amount of consulting doctor (p value = 0,041). Meanwhile from the multivariate analysis showed that variables that contributing the boarding time was triage system (p value = 0,023) and amount of the diagnostic examination (p value = 0,001)

PENGARUH COMPLAINT HANDLING TERHADAP PATIENT LOYALTY MELALUI SATISFACTION COMPLAINT HANDLING DI RUMAH SAKIT PENYELENGGARA BPJS YOGYAKARTA Wiwik Suryandartiwi
Journal of Hospital Administration and Management Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

This study aims to determine the effect of complaint handling on patient trust through Satisfaction Complaint Handling at the BPJS Yogyakarta Hospital. This type of research is a causal research using a quantitative approach. The population and samples used were 80 patients at the BPJS hospital in Yogyakarta. The internal analysis used is Partial Least Square (PLS). The findings in this study proved that Interactional Justice had a significant effect on Satisfaction Complaint Handling while Procedural Justice and Distributive Justice had no significant effect on Satisfaction Complaint Handling. Then it was also proven that Satisfaction Complaint Handling had a significant effect on Patient Loyalty.

HUBUNGAN WAKTU TUNGGU RAWAT INAP DARI UNIT GAWAT DARURAT DENGAN TINGKAT KEPUASAN PASIEN RUMAH SAKIT AWAL BROS BATAM TAHUN 2019 Yulianti Wulandari; Rizki Sari Utami; Prasetyo
Journal of Hospital Administration and Management Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Emergency Unit is a service unit in the Hospital that must provide fast and appropriate services so that the objectives of emergency services are achieved and at the same time provide satisfaction to patients. Waiting time is a problem that is still commonly found in the practice of health services. Waiting time is one aspect of the service quality dimension, if waiting time is well managed, the result is customer satisfaction is obtained. At Awal Bros Batam Hospital, waiting time becomes an important priority element because patients can feel dissatisfied with the service due to waiting too long. The purpose of this study was to determine the relationship between waiting time and inpatient satisfaction from the Emergency Room at Awal Bros Batam Hospital in 2019. This type of research uses correlational research with a cross sectional approach. The sample of this study was inpatients from the Emergency Unit obtained by purposive sampling method as many as 186 people. Data is collected by using electronic medical records for waiting time while to find out patient satisfaction is obtained by giving a questionnaire. Data analysis using statistical test Pearson product moment correlation. The results showed that most of the respondents were 165 people (88.7%), while for the satisfaction of the patients most were very satisfied with the service as many as 140 people (75.3%), and there was a sufficient relationship between waiting time and inpatient satisfaction from the Emergency Unit of the Awal Bros Batam Hospital in 2019 (p 0,000 <0,05). Patients with the right waiting time have a greater level of satisfaction. It is hoped that further research will deepen the aspects that affect waiting time and patient satisfaction and solutions to overcome this.

PERSEPSI KOMUNIKASI EFEKTIF PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RSUD PETALA BUMI PROVINSI RIAU Anastasya Shinta Yuliana; Merry Citra Amelia; Bobi Handoko
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Satisfaction is the level of one's feelings after comparing the performance or results that he felt with his expectations. Of non-formal interview to patient complaints from patients such as nurses indifferent, of lack of information, complaints that are sometimes not addressed and the nurse did not introduce himself, this can affect the patient's perception of nurses terdap effective communication. The purpose of research is knowing the perception of effective communication nurse with patient satisfaction in hospitals Petala Earth Riau Province Year 2016. This research is a quantitative analytical observational cross-sectional study design. Samples were 100 patients in the inpatient hospital Petala Earth Riau Province Year 2016 and a minimum had been hospitalized for 2 days while interviewing. The sampling technique used simple random sampling. Data were collected through questionnaires and data analysis with statistical test Chi-square with a degree of confidence of 95% (α = 0.05). The results showed relationship between Empathy (Empathy) (P value = 0.008), Clarity (Clarity) (P value = 0.025), no relationship between Humble (Humble) (P value = 0.078) and Respect (Respect) (P value = 0.069). Expected to socialize more nurses, provide clarity of information, friendly, gentle in the spoken word and more on patient care anymore.

ANALISA PENGULANGAN (REPEAT) CITRA RADIOGRAFI DI UNIT RADIOLOGI RUMAH SAKIT AWAL BROS PANAM PEKANBARU T.Mohd Yoshandi; Ahmad Sayuti; Marido Bisra
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Repeat analysis is a systematic process to categorize repeated images and determine the causes of repeat, so that repeat can be minimized or eliminated. Radiology Facility at Awal Bros Panam Pekanbaru Hospital has a repeat percentage of digital images in March to May 2020 of 7.50%, which exceeds the rejection rate limit in the Decree of the Minister of Health Number 129 / Menkes / SK / II / 2008. The purpose of this study was to determine the percentage of repeated digital image along with the repeat factors and the efforts made to decrease the repeat rate. The population in this study were all digital images on Computed Radiography that occurred in March to May 2020. The research sample was the number of digital images which were repeated during March to May 2020. Data obtained from the observation within a span of three months. Data analysis was carried out using a formula to be compared with the tolerance limit set by the Ministry of Health. Quantitative research with a descriptive approach and data collection methods carried out by means of survey. Quantitative research is research that connects or compares one variable to another The resulting data is numerical or numeric has a hypothesis as the initial assumption of research. Data collection is through tests and non-tests, data analysis with statistics measurment, and research results or conclusions can represent population. The results showed the percentage of repeat digital images at the Radiology Facility at Awal Bros Panam Pekanbaru Hospital in March to May 2020 was 7.50%. The repeat factors were patient position (66.5%), patient movement (19.9%), artifact (10.2%), and mechanical exposure factor (4.2%). Solution to decrease the repeat rate were to improve the communication between doctors and patients, to improve the radiographer’s ability, and maintanance and repairment of equipment periodically. The percentage of repeat radiography images at the Radiology Facility of Awal Bros Panam Pekanbaru Hospital in period of March to May 2020 is 7.50% and the factors that cause the repeats were patient position (66.5%), patient movement (19.9%), artefact (10.2%), and mechanical (4.2%).

PENGARUH JAM BELAJAR, LINGKUNGAN DAN KEAKTIFAN BERORGANISASI TERHADAP INDEKS PRESTASI MAHASISWA STIKES AWAL BROS PEKANBARU: Studi Kasus Mahasiswa STIKes Awal Bros Pekanbaru Tahun 2019 Abdul Zaky; Sandya Bunga Prathivi
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

In an educational institution, learning achievement is an important indicator to measure the success of the teaching and learning process. The purpose of learning is a change in behavior that is expected to be achieved by someone after doing a learning process. Factors that can affect differences in learning outcomes of each student are internal factors and external factors. Internal factors are factors that exist in individuals who are learning. External factors are factors that exist outside the individual. Many things include internal and external factors, including long hours of study, the environment and organization. The implementation of the learning process on campus cannot guarantee whether students can achieve the GPA as expected. Therefore, the researcher wants to see the effect of study hours, environment, and organization on the GPA of STIKes Awal Bros Pekanbaru students. The research approach used by the authors in this study is quantitative research. The number of samples studied was 112 people based on predetermined criteria. The study uses the Probability Sampling technique, which is a random sampling method. All members of the population are assumed to have the same opportunity to be selected as a research sample. In this study also tested the classic assumption deviation of the regression model that has been processed include the Normality Test, Heteroscedasticity Test, Multicollinearity Test and Heteroscedasticity Test. Multiple Linear Regression Test is done by looking at the outliers obtained in the SDR column, there are 2 samples that have the value | SDR | > 1,999, the 4th and 57th samples. The independent variable only explains the dependent variable by 67%, while 33% is explained by other factors not included in the model. In the F Test, Sig Value, which is equal to 0.655, it can be concluded that the three independent variables (Learning Hours, Environment, and Organizational Activity) simultaneously have a significant effect on the dependent variable (GPA). This study obtained a model Y = 2.868 + 0.034 X1 + 0.027 X2 + 0.033 X3, meaning that the GPA of STIKes Pekanbaru Bros students will increase by 0.034 if the learning hours go up by 1 index, and will rise by 0.027 if the environment goes up by 1 index, and will increase by 0.033 if the activity the organization rose by 1 index.

PENGARUH DAMPAK COVID-19 DARI SEGI EKONOMI DAN PENDIDIKAN TERHADAP KEMAUAN VAKSIN MASYARAKAT DI KELURAHAN DABO LAMA SINGKEP KABUPATEN LINGGA KEPULAUAN RIAU Abdul Zaky; Angela Huljannah; Yuni Asnita Adetia Safitri; Sylvi Chairuniza Lubis
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

The first case of COVID-19 appeared in Wuhan, Hubei Province, China at the end of 2019. The disease is caused by a new corona virus (CoV) named Severe Acute Respiratory Syndrome Corona Virus 2 (SARSCOV-2) (Maugeri et al., 2020). It is transmitted between humans with an incubation period of 1-14 days and the symptoms are felt on the 3rd day to the 7th day. Transmission of this virus is through droplets of an infected person when talking, coughing, sneezing, and through contact and touch. Delays in vaccine distribution can result in considerable mortality and morbidity as illustrated by the 2013/2014 West African Ebola epidemic which killed more than 11,000. Therefore COVID-19 has a major impact on public health, which will also affect economic, educational and living conditions. Indonesian society. Currently, the world is experiencing extraordinary life-changing challenges due to the Covid-19 pandemic. This research uses quantitative research, because information or data is realized in the form of numbers and analyzed based on statistical analysis. Because the calculated chi square value is 40,096 > chi square table 21.0261, then as the basis for the decision above, it can be concluded that HO is rejected and Ha is accepted. Vaccination. Thus, it can be interpreted that there is a relationship between the impact of Covid-19 and the willingness of vaccines in the community area in the Dabo Lama Singkep Village, Lingga Regency, Riau Islands.

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Home Page

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Contact Name
Marian Tonis

Contact Email
marian@univawalbros.ac.id

Phone
+6281365229838

Journal Mail Official
jham@univawalbros.ac.id

Editorial Address
Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location
Kota pekanbaru,

Riau

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Marian Tonis

Contact Email marian@univawalbros.ac.id

Phone +6281365229838

Journal Mail Official jham@univawalbros.ac.id

Editorial Address Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location Kota pekanbaru, Riau INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Marian Tonis

Contact Email
marian@univawalbros.ac.id

Phone
+6281365229838

Journal Mail Official
jham@univawalbros.ac.id

Editorial Address
Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location
Kota pekanbaru,

Riau

INDONESIA