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Jurnal Riset Manajemen
Published by INSTITUT TEKNOLOGI DAN BISNIS SEMARANG
ISSN : 29856221     EISSN : 29857627     DOI : 10.54066
Core Subject : Science,
Decision Sciences, Operations Research & Management
Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 86 Documents
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STRUKTUR KEPEMILIKAN TERHADAP EARNINGS MANAGEMENT DENGAN KUALITAS AUDIT Muhammad Haykal Firza Himawan; Abdulhalim Fikri
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (839.243 KB) | DOI: 10.54066/jurma.v1i1.15

Abstract

Masalah keagenan muncul ketika terjadi pemisahan kepemilikan dan pengendalian dalam suatu perusahaan (antara pemilik perusahaan dan manajer) serta adanya kebutuhan akan eksternal. Masalah ini timbul karena adanya asimetri informasi. Asimetri informasi merujuk pada situasi dimana satu pihak memiliki informasi yang lebih detail dibanding pihak yang lain. Ketika asimetri informasi ini muncul maka shareholder tidak memiliki cukup informasi atau akses terhadap informasi yang relevan untuk mengawasi tindakan manajer perusahaan yang dapat mengakibatkan terjadinya Earning Management (Schipper 1989 dalam Geralyli, Yanesari, Ma’atoofi (2001)).
THE IMPACT OF BRAND IMAGE ON CUSTOMER Andhry Quodvultdeus Darmawan
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (968.618 KB) | DOI: 10.54066/jurma.v1i1.16

Abstract

In the current development, the theory of customer satisfaction considered as a key to marketing concept. Some researchers believe that customers’ satisfaction could drive a business to the success (Bennett and Rundle-Thiele, 2004). According to Kotler and Keller (2009), satisfaction is the summary feeling resulted from comparing a product performance to the expectation. A customer will be satisfied if the performance matches expectation. On the other side, a customer will be dissatisfied if the performance fails to meet expectation. Martisiute et al. (2010) theorized that the success of a company does not only depend on the ability to attract new customers. Retaining satisfied customers is beneficial because it needs less cost than to attract the new ones. One of the important strategies to achieve customer satisfaction is branding strategy.
SERVICE QUALITY TOWARDS STUDENT’S SATISFACTION AT ACADEMIC ADMINISTRATION AND STUDENTS AFFAIRS DEPARTMENT (AASA) Sanjaya Stephen Prischou; Suzetta Feby
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (928.162 KB) | DOI: 10.54066/jurma.v1i1.17

Abstract

. Based on the above problem, then this study was held in order to know the influence of service quality in AASA to student’s satisfaction. The method used in this study was multiple linear regression analysis which measures the influence of service quality in AASA section to the satisfaction of the students of Institute of Business and Informatics STIKOM Surabaya and which factors of the dimensions of service quality that need to be improved. Service quality dimensions include Tangible, Reliability, Responsiveness, Assurance, and Empathy. The results obtained are the dimensions of Reliability and Responsiveness have no effect on student’s satisfaction, while the dimensions of Tangible, Assurance, Empathy of service quality have a positive effect on student’s satisfaction at Institute of Business and Informatics by 63% which has a meaning that any increase of physical display dimensions, assurance, and empathy will increase student’ssatisfaction . Based on the results of the descriptive analysis, it is found that "AASA staff performance that has been neat and attractive" still needs to be improved, while other indicators of service quality tends to be very good, so it needs to be maintained.
PENGARUH STRESS KERJA TERHADAP MOTIVASI DAN KINERJA KARYAWAN Zaki Muhammad 'Ammar; Bastanta Geoffrey
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (822.312 KB) | DOI: 10.54066/jurma.v1i1.18

Abstract

. Kinerja karyawan merupakan hasil kerja secara kualitas dan kuantitas yang dicapai oleh seseorang karyawan dalam melaksanakan tugasnya sesuai dengan tanggung jawab yang diberikannya (Mangkunegara, 2009:9). Tuntutan akan kinerja karyawan yang tinggi memang sudah menjadi bagian dari semua perusahaan. Namun fakta yang ada sekarang memperlihatkan bahwa belum semua karyawan memiliki kinerja yang tinggi sesuai dengan harapan perusahaan. Masih banyak terdapat karyawan yang memiliki kinerja yang rendah, seperti yang terjadi pada karyawan Bank Jatim Surabaya pada hasil temuan awal di lapangan yang menunjukkan bahwa sebagian karyawan Bank Jatim Surabaya mengalami permasalahan terkait dengan kinerja yang terlihat dari tidak tercapainya target pada karyawan bagian marketing.
FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN Matheus Leonard; , Hanif Mukhlis Arroisi
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (542.069 KB) | DOI: 10.54066/jurma.v1i1.19

Abstract

Seiring perkembangan tersebut menimbulkan persaingan yang ketat di industri perhotelan, yang mengharuskan manajemen hotel tidak hanya mengandalkan fasilitas fisik saja tapi harus bisa memaksimalkan intangible asset yang dimiliki. Kemampuan manajemen untuk mengelola asset secara bersama-sama inilah yang dapat membedakan sebuah hotel lebih unggul dibandingkan hotel yang lainnya baik dalam hal inovasi dan kinerjanya karena setiap hotel memiliki karakter, sumber daya dan pangsa pasar yang berbeda. Manajemen yang cermat akan selalu membuat deferensiasi sehingga selalu dapat memenuhi keunggulan bersaing ( competitive Advantage ) yang sukar ditiru oleh kompetitornya.
Pengaruh Kualitas Sumber Daya Manusia, Profesionalisme Kerja Dan Komitmen Terhadap Kinerja Karyawan PT. Amerta Bangun Persadadi Kediri Dinda Pirantika; Rike Kusuma Wardhani; Nuraidya Fajariah
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (99.578 KB) | DOI: 10.54066/jurma.v1i1.88

Abstract

Penelitian ini bertujuan untuk mengetahui Pengaruh Kualitas Sumber Daya Manusia, Profesionalisme Kerja Dan Komitmen terhadap Kinerja Karyawan Pada PT. Amerta Bangun Persada. Adapun variable penelitian ini adalah Kualitas Sumber Daya Manusia (X1), Profesionalisme Kerja(X2), Komitmen (X3) dan Kinerja Karyawan (Y). Penelitian ini menggunakan metode kuantitatif menggunakan teknik pengumpulan data berupa wawancara, observasi, studi pustaka dan kuesioner. Sedangkan analisis yang digunakan adalah uji validitas, uji reliabilitas, uji asumsi klasik, uji regresi linier berganda, uji T dan uji F dan koefisien determinasi. Pengambilan sampel dalam penelitian ini menggunakan sampel jenuh dengan pertimbangan seluruh karyawan PT. Amerta Bangun Persada yang berjumlah 45 orang berdasarkan hasil penelitian yang dilakukan. Hasilpenelitian ini menggunakan program SPSS 25.0 dengan menggunkan taraf signifikan sebesar 5% atau 0,05 dengan hasil (1) secara parsial kualitas SDM berpengaruh signfikan terhadap kinerja karyawan dengan nilai signifikan 0,000 > 0,05 yang berarti H1 diterima dan Ho1 ditolak. (2) secara parsial profesionalisme kerja berpengaruh signfikan terhadap kinerja karyawan dengan nilai signifikan 0,046 < 0,05 yang berarti H2diterima dan Ho2ditolak. (3) secara parsial komitmen berpengaruh signfikan terhadap kinerja karyawan dengan nilai signifikan 0,000 < 0,05 yang berarti H3diterima dan Ho3ditolak. (4) secara simultan Kualitas Sumber Daya Manusia, Profesionalisme Kerja Dan Komitmen berpengaruh signfikan terhadap kinerja karyawan dengan nilai signifikan 0,000 < 0,05 yang berarti Ha4diterima dan Ho4ditolak.
The Effect of Net Interest Margin as a Mediator and Selected Factors in Determining the Profitability of Digital Banks Muhammad Raditya Rahagi; Najmudin Najmudin; Rio Dhani Laksana
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1056.629 KB) | DOI: 10.54066/jurma.v1i1.96

Abstract

Most digital banking companies experience negative returns on assets so it is necessary to analyze the factors change its financial position. This research intends to investigate the magnitude of loan to deposit, non-performing loan, and capital adequacy on profitability using net interest margin as mediation. In this research, the contents of sample are 7 (seven) digital banks registered at IDX during the period 2019 to the third quarter of 2022. The existing data were analyzed using Partial Least Square. As the result, the findings show that the magnitude of loan to deposit has a positive effect on net interest margin and then on profitability. Furthermore, net interest margin could to mediate significantly the impact of loan to deposit towards profitability. Meanwhile, non-performing loan has no beneficial impact to profitability. In addition, capital adequacy has an impact negatively on profitability.
Determinasi Kinerja Sumber Daya Manusia Pada Generasi X di PT. Pungkook One Grobogan Hilda Candra Afitra Atrianto; Qristin Violinda; Ratih Hesty Utami
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (311.731 KB) | DOI: 10.54066/jurma.v1i1.102

Abstract

The purpose of this study is to determine whether there is influence from information technology, task technology fit and transfer of knowledge on HR performance. This research takes the object of PT.Pungkook One Indonesia which is located in Grobogan, which has a total of 100 employees. The sampling technique used is probability sampling technique using random sampling as well as to facilitate researchers in selecting respondents. Methods of data analysis using multiple regression. The results of the study found that there was a significant effect of information technology on the performance of generation X human resources, there was a positive and significant effect of Task Technology Fit (TTF) on the performance of generation X human resources. And there was a significant effect of knowledge transfer on the performance of generation X human resources.
Faktor-Faktor Yang Mempengaruhi Kepuasan Pegawai Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Pati Dwi Rahayu; Qristin Violinda; Ira Setiawati
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (321.805 KB) | DOI: 10.54066/jurma.v1i1.103

Abstract

The purpose of this study is to determine the effect of information quality, information systems and the quality of service interaction on employee satisfaction. This research took the object of 50 employees of the Investment and One-Stop Integrated Services Office of Pati Regency. The researcher's sampling technique uses saturated sampling. Data analysis method using multiple regression The results of the study found that there was a positive and significant influence of information quality on employee satisfaction, there was a positive and significant influence of information systems on employee satisfaction and there was a positive and significant influence on the quality of service interaction on employee satisfaction.
Faktor-Faktor Yang Mempengaruhi Produktivitas Kerja Karyawan Pada PT. Scancom Indonesia di Semarang Ledy Nevira Anggraini; Ira Setiawati; Rita Meiriyanti
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): Maret : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.809 KB) | DOI: 10.54066/jurma.v1i1.104

Abstract

Problem factors that become obstacles in work productivity. The purpose of this study is to determine the effect of supervision, competence and work experience on work productivity at PT. Scancom New Zealand. The study sample was 156 respondents. The sampling technique used is saturated samples. The data analysis method uses multiple regression The results of the study found that there was a significant influence of supervisory variables on work productivity, there was a significant influence of competency variables on work productivity and there was a significant influence of work experience variables on work productivity. As well as the results of the test of the three independent variables on the dependent variables that there is a significant influence between the three variables on the independent variables silmultaneously (together). The results of the determination coefficient test obtained a value from the Adjusted R Square of 0.635 or 63.50% this can be interpreted to mean that Supervision, Competence and Work Experience can explain Work Productivity. While the remaining 36.50% was influenced by other variables that were not studied in this study.

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