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Yolanda Presiana Desi
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jurnal.mik@mmtc.ac.id
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Sekolah Tinggi Multi Media "MMTC" Yogyakarta Jl. Magelang Km. 6 Yogyakarta 55284
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Kab. sleman,
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Jurnal Ilmiah Manajemen Informasi dan Komunikasi
Published by Sekolah Tinggi Multi Media Yogyakarta
ISSN : 26141272     EISSN : 27209857     DOI : https://doi.org/10.56873/jimik
Core Subject : Science, Education, Social,
Computer Science & IT Languange, Linguistic, Communication & Media Social Sciences
Jurnal Ilmiah Manajamen Informasi dan Komunikasi menerima naskah-naskah berbasis penelitian di bidang manajemen informasi dan komunikasi antara lain bidang literasi informasi dan komunikasi, tata kelola informasi, public relations, corporate social responsibility, serta kajian-kajian ilmiah multidisiplin mengenai informasi dan komunikasi.
Arjuna Subject : Ilmu Sosial - Komunikasi
Articles 5 Documents
 1 
Search results for , issue "Vol 3, No 1 (2019): Jurnal Ilmiah Manajemen Informasi dan Komunikasi" : 5 Documents clear
NEGARA, DEMOKRASI DAN RUANG PUBLIK:KAJIAN TEORITIS KOMUNIKASI PEMERINTAHAN SEBAGAI IMPLEMENTASI UU NO. 14 TAHUN 2008 TENTANG KETERBUKAAN INFORMASI PUBLIK Joko Sutarso
Jurnal Ilmiah Manajemen Informasi dan Komunikasi Vol 3, No 1 (2019): Jurnal Ilmiah Manajemen Informasi dan Komunikasi
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimik.v3i1.1

Abstract

Perkembangan ilmu komunikasi telah berkembang pesat sejalan dengan perkembangan sosial, ekonomi, politik dan budaya dewasa ini. Ilmu komunikasi menjadi salah satu bagian penting dalam proses perubahan tersebut dan mampu menjelaskan bagaimana perkembangan terjadi dan ikut serta menentukan arah perkembangan agar dapat memberikan kemanfaatan bagi masyarakat. Perubahan juga terjadi dalam kehidupan negara dan pemerintahan, terutama setelah reformasi di Indonesia, telah memberikan ruang artikulasi politik dalam ruang publik yang luas sebagai bagian dari proses demokratisasi dalam berbagai bidang. Tujuan penulisan ini hendak melakukan kajian teoritis terhadap implementasi komunikasi pemerintah berdasarkan UU No. 14 tahun 2008 dan implikasinya terhadap kajian komunikasi dan humas di pemerintahan. Metode yang dipergunakan dalam penelitian ini adalah analisis teoritis implementasi perundang-undangan dalam kebijakan pemerintahan dengan pendekatan kualitatif.  Hasil kajian ini menunjukkan bahwa implementasi UU No. 14 Tahun 2008 belum dapat maksimal karena pertama, dari sisi pemerintah masih belum dapat meninggalkan kultur birokrasi lama yang lamban dan tertutup dalam mengantisipasi ketentuan reformasi birokrasi dan reformasi informasi tersebut. Kedua, belum tersedianya SDM yang memadai dalam pengumpulan, pengelolaan, pengolahan serta distribusi informasi publik. Dari hal yang kedua ini, seharusnya  dapat mendorong  perlunya kajian komunikasi pemerintahan atau komunikasi publik secara intensif dalam perguruan tinggi pengelola program humas atau komunikasi.
Cover, Halaman Tim Redaksi, Daftar Isi Tri Anggraeni
Jurnal Ilmiah Manajemen Informasi dan Komunikasi Vol 3, No 1 (2019): Jurnal Ilmiah Manajemen Informasi dan Komunikasi
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimik.v3i1.50

Abstract

COMMUNITY PERCEPTION TOWARD THE QUALITY OF PUBLIC SERVICES IN LICENSING SERVICES ON THE OFFICE OF INVESTMENT AND INTEGRATED LICENSING SERVICES OF SLEMAN REGENCY Rahma Ardi Kurniawan; Widhihatmini Widhihatmini
Jurnal Ilmiah Manajemen Informasi dan Komunikasi Vol 3, No 1 (2019): Jurnal Ilmiah Manajemen Informasi dan Komunikasi
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimik.v3i1.12

Abstract

This research is motivated by the existence of public complaints about the quality of services in the Office of Investment and Integrated Licensing Services (DPMPPT) of Sleman Regency including slow permit processes, limited human resource competence, and expensive permitmanagement fees. The purpose of this study is to determine public perceptions of the quality of public services in DPMPPT Sleman Regency licensing services. This research used descriptive quantitative method. The data were collected through questionnaire, interview, and documentation. The conclusion of this research is that community perception toward quality service at the Office of Investment and Integrated Licensing Service of Sleman Regency can be categorized as excellence in terms of complaint and suggestion handling. The quality of service that is categorized as good are requirement, system, mechanism, and procedure, fee, specification product of services, officer competence, officer attitude, and facility and infrastructure. Moreover, the quality of completion time is categorized as not good.
STRATEGY OF “KIOS-K” CUSTOMER RELATIONSHIP MANAGEMENT IN IMPROVING EXCELLENT SERVICE OF PT ANGKASA PURA I ADISUTJIPTO YOGYAKARTA INTERNATIONAL AIRPORT Adin Noviana; Bambang Sujarwadi
Jurnal Ilmiah Manajemen Informasi dan Komunikasi Vol 3, No 1 (2019): Jurnal Ilmiah Manajemen Informasi dan Komunikasi
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimik.v3i1.13

Abstract

This study analyzes the "Kios-K" customer relationship management (CRM) strategy in improving the excellent service of PT Angkasa Pura I Adisutjipto Yogyakarta International Airport. Using qualitative descriptive methods and interview data collection techniques (7 informants fromairport service users, customer service staff, and PT Angkasa Pura I Yogyakarta's communications and legal section staff), observation, and documentation, data analysis was carried out through the stages of data reduction and presentation, conclusion drawing, and verification. Based on the analysis, it is known that there are stages in the CRM strategy implemented by "Kiosk-K" PT Angkasa Pura I Yogyakarta, namely: (1) continuity marketing, (2) one to one marketing, and (3) partnering program. PT Angkasa Pura I Yogyakarta has implemented a CRM strategy in accordance with the existing stages. Bandara service users are also satisfied with the CRM strategy "Kiosk-K" service that is implemented in accordance with the excellent service standards set forth in the Decree of the Minister of Administrative Reform No. 63/KEP/M.PAN/7/2003. From the results of the analysis it can be concluded that the CRM strategy of "Kiosk-K" PT. Angkasa Pura I Yogyakarta has been implemented well, so that airport service users are satisfied and excellent service is achieved.
USER PERCEPTION OF MOBILE COMMUNITY ACCESS POINT (MCAP) SERVICES IN KULON PROGO DISTRICT, DIY PROVINCE BASED ON TECHNOLOGY ACCEPTANCE MODEL (TAM) Nina Amini; Yolanda Presiana Desi
Jurnal Ilmiah Manajemen Informasi dan Komunikasi Vol 3, No 1 (2019): Jurnal Ilmiah Manajemen Informasi dan Komunikasi
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimik.v3i1.14

Abstract

Mobile Community Access Point (MCAP) service is one of the programs to fulfill the Universal Service Obligation to encourage the acceleration of internet access for regions that remain not connected yet to the internet connection network. The MCAP service program is a commitment of the Indonesian government to overcome the digital gap and equality in accessing the information and communication technology. In the Kulon Progo Regency of the Special Region of Yogyakarta (DIY), there are still areas that remain not connected yet to the internet connection network. This study aims to determine user perceptions of Mobile Community Access Point (MCAP) services in Kulon Progo based on the Technology Acceptance Model (TAM). This research used a qualitative descriptive approach with interview, observation, and documentation data collection techniques. The results show that the user perception of the MCAP service is quite good. Users are easy to use MCAP services, MCAP services are useful for increasing the performance and productivity of users in using technology, users can receive MCAP services, users have the desire to come back in using technology-based public services, users hope that MCAP service visits more often. Based on the results of the study it shows that user perception plays an important role in the development of MCAP services. With this research the MCAP manager or service provider can make improvements in terms of human resources, hardware, software, data resources, and networks.

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