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Diponegoro Journal of Management
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen operasional.
Arjuna Subject : -
Articles 1,313 Documents
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ANALISIS PENGARUH KUALITAS LAYANAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING (Studi pada Nasabah Bank BCA di Kota Semarang) Nandita Ratu Maharani; Idris Idris
Diponegoro Journal of Management Volume 12, Nomor 4, Tahun 2023
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

ABSTRACT BCA is one of the largest banks in Indonesia. However, in 2020, Bank BCA received many complaints through their Halo BCA service. When compared to its competitors, Bank BCA has the fewest number of customers but the most complaints throughout the years 2019-2021. These complaints prove that customers are not satisfied with the services provided by Bank BCA. In this study, inconsistencies were found with previous research, that service quality has a significant impact on customer loyalty and that service quality has no significant impact on customer loyalty. The purpose of this study is to analyze the quality of service and customer trust in relation to customer loyalty, with customer satisfaction as the intervening variable among Bank BCA customers in the city of Semarang. The population in this study is the community of Semarang who have been Bank BCA customers for the last three months and have used Bank BCA services in Semarang. The sample used consisted of 125 respondents who were selected using purposive sampling technique. The data obtained were then analyzed using the Structural Equation Model (SEM) method using Smart Partial Least Square (Smart PLS) 3.0 as the analysis tool. The results of this study show that service quality and trust have a positive and significant relationship with customer satisfaction and customer loyalty. Likewise, customer satisfaction also has a positive and significant relationship with customer loyalty. The biggest influence is shown by the trust variable in customer satisfaction, which is 0.473
PENGARUH PROFITABILITAS, LEVERAGE, LIKUIDITAS, DAN UKURAN PERUSAHAAN TERHADAP NILAI PERUSAHAAN (Studi pada Perusahaan Manufaktur yang Terdaftar di BEI Periode 2016-2021) Zakiah Zakiah; Wisnu Mawardi; Foza Hadyu Hasanatina
Diponegoro Journal of Management Volume 12, Nomor 4, Tahun 2023
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

ABSTRACT Firms are trying to increase their values, as this would represent the public’s trust in those firms for the efforts that they have made. Based on the gap phenomenons and research gaps that have been explained in this research, there are inconsistencies found in the independent variables examined on the firm values. This is the reason why this research was conducted, with the purpose of examining how profitability, leverage, liquidity, and firm size influence firm value. The population in this research are manufacturing firms listed on the BEI during the 2016-2021 period. The research samples used were 19 firms with the total of 114 observations. The research is based on quantitative data that was processed using multiple linear regression analysis technique through the SPSS 26 application. The results of the research reveal that profitability and firm size have a significant positive impact on firm value. Moreover, leverage has significant negative impact on firm value. Meanwhile, liquidity has no significant impact on firm value.
Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro Bangkit Ardhana Riyan Amukti; Raden Djoko Sampurno
Diponegoro Journal of Management Volume 12, Nomor 3, Tahun 2023
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

ABSTRACT This study aims to analyze how the impact of board of director’s characteristics (size, independence and gender percentage) on firm’s performance measured using Return on Asset (ROA), with sales growth and leverage as a control variable. Sample used in this study are 22 companies that are listed on LQ-45 index during 2016-2021 consecutively, with a total of 132 data observations. The analytical method used in this study is panel data regression with Random Effect Model (REM). The results of this study shows that board of director’s independence has a positive and significant effects on ROA. Meanwhile size and percentage gender of board of director doesn’t give a significant effect on ROA, showing that both of these variables are not the effective corporate governance mechanism to enhance the firms’ performance

Page 132 of 132 | Total Record : 1313

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