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INDONESIA
JURNAL RELASI STIE MANDALA JEMBER
Published by Sekolah Tinggi Ilmu Ekonomi Mandala Jember
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Earth & Planetary Sciences
Arjuna Subject : -
Articles 16 Documents
 1   2 
Search results for , issue "Vol 19 No 1 (2023)" : 16 Documents clear
Pengaruh Budaya Organisasi dan Sikap Kerja Terhadap Kinerja Karyawan Di Dinas Kebudayaan dan Pariwisata Kota Bandung Nuraini Wulandari; Bachruddin Saleh Luturlean
RELASI : JURNAL EKONOMI Vol 19 No 1 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i1.666

Abstract

The background in this research is that there are problems with organizational culture and work attitudes that are being faced by Dinas Kebudayaan and Pariwisata Kota Bandung. Therefore, the purpose of this study was to examine the effect of organizational culture and work attitudes on employee performance. Researchers want to know and overcome the problems that are happening to the object being addressed. The method used is a quantitative method with descriptive and causal techniques. Sampling used a non probability random sampling method, with a saturated sample of 68 employees. The results of the analysis using software SPSS 21 which proves that organizational culture and work attitudes have a positive and significant effect simultaneously and partially on the performance of the intended object. Partial influence of organizational culture is 23.6% and work attitude is 13.8%. Meanwhile, simultaneously at 37.4%. The conclusion of this study is organizational culture, work attitudes, and employee performance as seen from the results of the overall description analysis included in the good category. This shows that the higher the organizational culture and employee work attitudes, the higher the employee performance at the Dinas Kebudayaan dan Pariwisata Kota Bandung.
Pengaruh Penanganan Keluhan Dan Kualitas Pelayanan Terhadap Loyalitas Pasien Dengan Kepuasan Pasien Sebagai Variabel Mediasi Di Masa Pandemi Covid Di RSK Bedah Bimc, Kuta Putu Hema Maharani; Luh Komang Candra Dewi; Luh Kadek Budi Martini
RELASI : JURNAL EKONOMI Vol 19 No 1 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i1.667

Abstract

Peran karyawan dalam suatu institusi pelayanan kesehatan sangatlah penting. Kualitas layanan sepertinya selalu sejalan dengan peranan karyawan. Loyalitas pelanggan dianggap sebagai faktor utama yang menentukan tingkat penjualan atau pendapatan bisnis. Untuk menarik pelanggan menjadi loyal, perusahaan tidak hanya harus memiliki produk dengan kualitas baik, tapi juga harus memperhatikan kualitas pelayanan yang baik agar pelanggan puas. Selain kualitas pelayanan yang mempengaruhi kepuasan pasien adalah complain handling. Tujuan dari penelitian ini yaitu untuk menganalisis pengaruh penanganan keluhan dan kualitas pelayanan terhadap loyalitas pasien dengan kepuasan pasien sebagai variabel mediasi di masa pandemi covid di RSK Bedah BIMC, Kuta. Lokasi penelitian ini yaitu di RSK Bedah BIMC yang terletak di Jalan Bypass Ngurah Rai No.100X, Kuta. Teknik penentuan sampel menggunakan non probability sampling yaitu metode purposive sampling. Metode pengumpulan data menggunakan kuesioner dengan skala likert (5 skala). Teknik analisis data yang digunakan yaitu analisis jalur (path analysis). Hasil penelitian menunjukkan bahwa Penanganan keluhan dan kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pasien RSK Bedah BIMC, Kuta. Penanganan keluhan dan kualitas layanan berpengaruh positif dan signifikan terhadap loyalitas pasien RSK Bedah BIMC, Kuta. Kualitas layanan dan kepuasan pasien berpengaruh positif dan signifikan terhadap loyalitas pasien RSK Bedah BIMC, Kuta. Variabel kepuasan pasien mampu memediasi antara pengaruh penanganan keluhan terhadap loyalitas pasien di RSK Bedah BIMC, Kuta. Variabel kepuasan pasien belum mampu memediasi pengaruh kualitas layanan terhadap loyalitas pasien di RSK Bedah BIMC, Kuta.
Pengaruh Kompensasi Terhadap Kinerja Karyawan Dengan Motivasi Sebagai Pemediasi Di PT Bank Mandiri KCP Kerobokan I Putu Santika; I Ketut Mustika; I.A. M. A. Prama Iswari; I Ketut Budiasa
RELASI : JURNAL EKONOMI Vol 19 No 1 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i1.668

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kompensasi terhadap kinerja karyawan di PT Bank Mandiri KCP Kerobokan, melalui motivasi sebagai pemediasinya. Penelitian ini merupakan penelitian populasi, dimana seluruh populasi digunakan sebagai sebagai sampel yang berjumlah 30 orang. Penelitian ini menggunakan jenis data kuantitatif dan berbentuk penelitian asosiatif kausalitas, yaitu penelitian yang bertujuan untuk mengetahui hubungan antara dua variabel atau lebih dan hubungan ini memiliki sifat sebab akibat. Terdapat 3 (tiga) variabel operasional yang akan dikaji yaitu: Kompensasi, Kinerja Karyawan, dan Motivasi Kerja. Pengujian instrumen penelitian terdiri dari 2 (dua) tahapan yaitu uji validitas instrumen dan uji reliabilitas instrumen. Penelitian ini akan menganalisis dan menjelaskan pengaruh kompensasi terhadap kinerja karyawan dengan motivasi sebagai variabel mediasi pada Bank Mandiri KCP Kerobokan. Tehnik analisis data menggunakan analisis path dengan bantuan program SPSS versi 17. Hasil penelitian menunjukkan bahwa 1) Kompensasi berpengaruh positif dan signifikan terhadap motivasi kerja karyawan PT Bank Mandiri KCP Kerobokan 2). Kompensasi berpengaruh positif dan signifikan terhadap kinerja karyawan PT Bank Mandiri KCP Kerobokan; 3) Motivasi berpengaruh positif dan signifikan terhadap kinerja karyawan PT Bank Mandiri KCP Kerobokan 4) Motivasi kerja memediasi pengaruh kompensasi terhadap kinerja karyawan PT Bank Mandiri KCP Kerobokan.
Pengaruh Profitabilitas Dan Ukuran Perusahaan Terhadap Struktur Modal Pada Perusahaan Manufaktur Subsektor Farmasi Di Bursa Efek Indonesia Tahun 2017-2019 Hendrawan Cipta Hartanto; Suwignyo Widagdo; Haifah Haifah
RELASI : JURNAL EKONOMI Vol 19 No 1 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i1.669

Abstract

This study aims to determine the effect of profitability by using the calculation of return on assets and firm size by using the calculation of firm size on the capital structure by using the calculation of debt to equity ratio in manufacturing companies in the pharmaceutical sub-sector on the Indonesia Stock Exchange in 2017-2019. Meanwhile, the sample to be tested is in accordance with the research criteria that have been determined and the sampling technique is purposive sampling, and the companies that meet the sampling criteria are 8 companies. The data used in this study are secondary data from the annual financial statements of pharmaceutical companies listed on the Indonesia Stock Exchange for the period 2017-2019 which were obtained from www.idx.co.id. The data management method uses multiple linear regression analysis with the help of SPPS 23 analysis tool. The results show that the profitability variable (return on assets) has a significant effect on the capital structure, while the firm size variable does not have a significant effect on the company's capital structure. pharmaceutical manufacturing sub-sector on the Indonesia Stock Exchange in 2017-2019.
Faktor-Faktor Yang Mempengaruhi Efektivitas Penyaluran BLT Desa Mengwi, Kabupaten Badung I Nyoman Gede Marta; Ni Rai Artini; I Gusti Ayu Meta Purmina; Ngurah Made Novianha Pynatih
RELASI : JURNAL EKONOMI Vol 19 No 1 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i1.638

Abstract

This paper will analyze the factors that influence the effectiveness of direct cash assistance. The instruments in this analysis include effectiveness, implementation, community satisfaction and quality of service in the distribution of Village Fund Direct Cash Assistance in Mengwi Village, Mengwi District, Badung Regency. The type of data in this study is primary data, which means that the data is collected according to the interests of the current research. In this study, the structural equation analysis used was the Structural Equation Model (SEM) with an alternative Partial Least Square PLS (component based SEM). Statistical analysis shows that implementation has a positive and significant effect on service quality. Community satisfaction has a positive and significant effect on service quality. implementation has a positive and significant effect on effectiveness. Community satisfaction has a positive and significant effect on effectiveness. Service quality has a positive and significant effect on the effectiveness of the distribution of the BLT (Direct Cash Assistance) program in Mengwi Village, Mengwi District, Badung Regency. Test the path analysis between variables that mediate variable service quality on the effect of implementation on effectiveness. The next path coefficient, that the mediating variable of service quality on the effect of community satisfaction on the effectiveness of the distribution of the Direct Cash Assistance program in Mengwi Village, Mengwi District, Badung Regency.
Pengaruh Penempatan Dan Disiplin Kerja Terhadap Kinerja Kerja Anggota PNTL Di Pusat Pendidikan Dan Pelatihan Kepolisian (Pusdiklat) Timor Leste Miguel Amaral Pires da Silva; Pius Bumi Kellen; Mateus Ximenes
RELASI : JURNAL EKONOMI Vol 19 No 1 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i1.700

Abstract

This study was conducted to determine the effect of job placement and discipline on job performance. The data population for this survey is 78 members of the Education and Training Center in Dili Timor Leste. 100% of this survey uses quantitative data with data collection methods using This survey uses SPSS tools. Research results show that 1) Placement has a positive and significant effect on work performance 2) Work discipline has a positive and significant effect on work performance 3) Placement and Discipline Work simultaneously affects the performance of members in PUSDIKLAT Dili East Timor.

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