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PROFIT : Jurnal Administrasi Bisnis
Published by Universitas Brawijaya
ISSN : 1978743     EISSN : 23384654     DOI : http://doi.org/10.21776/ub.profit
Core Subject : Economy,
Economics, Econometrics & Finance
corporate governance, entrepreneurship, organization and human resource management, marketing management, financial management, operation management, strategic management, information system management, tourism and taxation.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol. 10 No. 1 (2016): PROFIT : Jurnal Administrasi Bisnis" : 5 Documents clear
PENGARUH KUALITAS LAYANAN TERHADAP NILAI PELANGGAN, KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (Studi pada Klinik dr. Sumakto, Sp. A(K) di Malang) Yekti Asmoro Kanthi; Suharyono Suharyono; Srikandi Kumadji
PROFIT: JURNAL ADMINISTRASI BISNIS Vol. 10 No. 1 (2016): PROFIT : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (814.306 KB) | DOI: 10.21776/ub.profit.2016.010.01.4

Abstract

Service quality is crucial to the service providers to maintain markets in the long run. Good service quality will earn customers’ positive feedback. This research is conducted to find out and explain whether there a significant correlation between service quality, customers’ value, customers’ satisfaction and customers’ loyalty.  This  research  utilizes  Partial  Least  Square  (PLS)  technic analysis combined with hypothesis testing to examine the effect of the treatment to the determined variables. This research uses explanatory research with 60 sampel in health pediatric clinic Malang. Sampling technique used probability sampling with sistematic sampling approaching. The findings of the research indicate that service quality retains a significant effect to the customers’ value, customers’ satisfaction and customers’ loyality.  The customers’   value   correlates   significantly to the  customers’ satisfaction and customers’ loyality. The customers’ satisfaction correlates not significantly to the customers’ loyalty. Key words: services quality, customers’ value, satisfaction, customers’ loyalty, health pediatric clinic.Keywords: service quality, customer value, satisfaction, customer loyalty and child health clinics.ABSTRAKKualitas layanan merupakan kunci utama bagi suatu instansi jasa untuk mempertahankan pasar dalam  jangka waktu  yang  panjang.  Kualitas  layanan yang baik akan memberikan suatu nilai yang baik pula bagi pelanggan. Tujuan penelitian ini untuk mengetahui dan menjelaskan pengaruh signifikan kualitas layanan terhadap nilai pelanggan, kepuasan pelanggan dan loyalitas pelanggan. Penelitian ini menggunakan teknik analisis Partial Least Square (PLS) disertai dengan pengujian hipotesis untuk mengetahui pengaruh signifikan terhadap variabel   penelitian   yang   telah   ditentukan.   Penelitian   menggunakan   jenis penelitian eksplanatori dengan sampel sebanyak 60 orang pada salah satu klinik kesehatan anak di kota Malang. Teknik pengambilan sampel menggunakan probabilty sampling dengan pendekatan sistematic sampling. Hasil penelitian menunjukkan kualitas layanan berpengaruh signifikan terhadap nilai pelanggan, kepuasan pelanggan dan loyalitas pelanggan. Nilai pelanggan berpengaruh signifikan terhadap kepuasan pelanggan dan loyalitas pelanggan. Kepuasan pelanggan berpengaruh tidak signifikan terhadap loyalitas pelanggan.Kata kunci : kualitas layanan, nilai pelanggan, kepuasan, loyalitas pelanggan dan klinik kesehatan anak.
THE EFFECT OF SOCIAL COMMERCE CONSTRUCT AND BRAND IMAGE ON CONSUMER TRUST AND PURCHASE INTENTION Zakky Zamrudi; Imam Suyadi; Yusri Abdillah
PROFIT: JURNAL ADMINISTRASI BISNIS Vol. 10 No. 1 (2016): PROFIT : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (379.139 KB) | DOI: 10.21776/ub.profit.2016.010.01.1

Abstract

Social commerce is a new development of e-commerce by using social media platform to interact on the internet. Current studies only examine the model on its own basis by using direct effect only. This research examines both of the model together to reveal which factor that give the greater effects against consumer trust and purchasing intention both direct effect, indirect effects and total effects. Drawing a literature from marketing and information systems (IS) the author proposes a model to understand the relationship between social commerce construct and the brand image against the purchasing intention in Instagram. The study utilized Generalized Structured Component Analysis (GSCA) methodology to test the model. The research object was the @fujifilm_id instagram followers as many as 99 respondents. Results shows that social commerce construct are likely to give greater effect against the purchase intention rather than by the brand image whether in direct, indirect and total effect. Yet, the brand image is a crucial part of a brand which is needed to be maintained against customer perspective. Implication, limitation, discussion and future research direction are also discussed.  
PENERAPAN TEKNOLOGI INFORMASI DAN KOMUNIKASI DI DESA (Studi Kasus di Kabupaten Lamongan) Yuniadi Mayowan
PROFIT: JURNAL ADMINISTRASI BISNIS Vol. 10 No. 1 (2016): PROFIT : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.764 KB) | DOI: 10.21776/ub.profit.2016.010.01.2

Abstract

Information and Communication Technology (ICT) development more and more fast especially in streamlining public service and must reach village level. Beside increasing sercive, ICT has benefit in data processing that is able to be used in development planning, supporting in decision making and others. The goal of this study is to identify the readyness of ICT implementation of human resource, facilities and infrastructure, institutional and budgetting aspects and IT service in village level. Descriptive methode is used and location take place in four villages in Lamongan Regency. Finding is showed the limit number of human resurce who has ICT capability, undistributed of internet network, fulfilled of institutional needs and budgetting support from authorized institution. Finally, information system does not have all service program to serve public and still does not implement in all village government in servicing public.  
PENGARUH PENERAPAN CORPORATE SOCIAL RESPONSIBILITY (CSR) TERHADAP CITRA MEREK, KEPERCAYAAN MEREK DAN LOYALITAS MEREK (Survei pada Masyarakat Sekitar PT. Tirta Investama, Desa Keboncandi, Kecamatan Gondang Wetan, Kabupaten Pasuruan) Jesi Trilia Sovani; Achmad Fauzi Dh; Zainul Arifin
PROFIT: JURNAL ADMINISTRASI BISNIS Vol. 10 No. 1 (2016): PROFIT : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (884.396 KB) | DOI: 10.21776/ub.profit.2016.010.01.3

Abstract

This study aims to empirically study the effect of variable Corporate Social Responsibility (CSR) to the Brand Image, Brand Trust and Brand Loyalty. The samples used in this study 116 respondents using Accidental Sampling. Respondents are society around village Keboncandi and acquire CSR PT. Tirta Investama, Using Aqua Danone products and Making a purchase at least 3 times during the last six months. The results showed that Corporate Social Responsibility (CSR) have significant effect toward Brand Image. Corporate Social Responsibility (CSR) have significant effect toward Brand Trust. Corporate Social Responsibility (CSR) have significant effect toward Brand Loyalty. Brand image have significant effect toward Brand Trust. Brand Image have significant effect toward Brand Loyalty. Brand Trust have significant effect toward Brand Loyalty.Keywords: Corporate Social Responsibility (CSR), Brand Image, Brand Trust, Brand LoyaltyABSTRAK Penelitian ini bertujuan untuk mempelajari secara empirik pengaruh dari variabel Corporate Social Responsibility (CSR) terhadap Citra Merek, Kepercayaan Merek dan Loyalitas Merek. Jumlah sampel yang digunakan dalam penelitian ini 116 orang responden dengan menggunakan Accidental Sampling. Respondennya merupakan masyarakat sekitar Desa Keboncandi yang mengetahui dan memperoleh CSR PT. Tirta Investama, Menggunakan produk Aqua Danone dan Melakukan pembelian minimal 3 kali selama enam bulan terakhir. Hasil penelitian menunjukkan bahwa Corporate Social Responsibility (CSR) berpengaruh signifikan terhadap Citra Merek. Corporate Social Responsibility (CSR) berpengaruh signifikan terhadap Kepercayaan Merek. Corporate Social Responsibility (CSR) berpengaruh signifikan terhadap Loyalitas Merek. Citra Merek berpengaruh signifikan terhadap Kepercayaan Merek. Citra Merek berpengaruh signifikan terhadap Loyalitas Merek. Kepercayaan Merek berpengaruh signifikan terhadap Loyalitas Merek.Kata Kunci: Corporate Social Responsibility (CSR), Citra Merek, Kepercayaan Merek, Loyalitas Merek
THE INFLUENCE OF CAPITAL STRUCTURE AND ASSET MANAGEMENT ON PROFITABILITY AND FIRM VALUE (AN EMPIRICAL RESEARCH AT REAL ESTATE AND PROPERTY THAT LISTED IN INDONESIA STOCK EXCHANGE FOR THE PERIOD OF 2011-2013) Eka Agustiningtias; Kertahadi Kertahadi; Imam Suyadi
PROFIT: JURNAL ADMINISTRASI BISNIS Vol. 10 No. 1 (2016): PROFIT : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (501.226 KB) | DOI: 10.21776/ub.profit.2016.010.01.5

Abstract

The objectives of the research are to analyze the influence of capital structure and asset management on profitability and firm value of real estate and property that listed in Indonesia Stock Exchange for the period of 2011-2013 and give recommendations as the completion upon this research. By applying Generalized Structured Component Analysis (GSCA) of the population consisted of 54 company and a sample of 30 company was taken in 3 years observation, the analysis attempts to examining the influence among variables. This research uses debt ratio (DR), debt to equity ratio (DER),) as the variables of capital structure, inventory turnover (ITO, fixed asset turnover (FATO) and Total asset turnover (TATO) as the variable of asset management, and price book value (PBV), closing stock price as the variable of firm value. Result of the research reveal that capital structure has a significant and positif influence on profitability, asset management has no significant and positif influence on profitability, capital structure has a significant and positif influence on firm value, asset management has no significant and positif inflence on profitability. Furthermore profitability has a significant and positif influence on firm value. The present research confirms that capital structure, asset management, profitability and firm value is the essential and important aspect for the investors in determining the profitable stocks. Therefore, it is very useful for the investors to considerate these variable of research in order to make the right investment decisions and do stock trading confidently.Keywords: Capital Structure, Asset Management, Profitability, Firm Value, Real Estate and Property, GesCA, Indonesia Stock Exchange (IDX)

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