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Jurnal Teknobisnis
ISSN : 02165996     EISSN : -     DOI : -
Core Subject : Science,
Jurnal Teknobisnis (ISSN 0216-5996) adalah jurnal yang memuat hasil penelitian atau pemikiran yang setara dengan hasil penelitian di Bidang Manajemen Teknologi, khususnya Manajemen Industri, Manajemen Teknologi Informasi, Manajemen Teknologi Lingkungan, Manajemen Teknologi Transportasi, Manajemen Proyek, dan Manajemen Bisnis Maritim. Tujuan penerbitan jurnal ini adalah untuk mempublikasikan hasil-hasil penelitian para akademisi, peneliti, praktisi, dan mahasiswa kepada publik dalam rangka menumbuh kembangkan konsep manajemen, teknologi, dan bisnis.
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Articles 40 Documents
OPTIMASI BIAYA, FUNGSI DAN NILAI DESAIN GEDUNG ASRAMA PONDOK PESANTREN "QUEEN AFLAH" SIDOARJO Christiono Utomo; Anita Trisiana
Jurnal Teknobisnis Vol 1, No 2 (2005): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1164.632 KB) | DOI: 10.12962/j24609463.v1i2.2823

Abstract

Pesantren "Queen Aflah" Project was built to provide Islamic education service. Development of the project required funds of Rp. 13.721.940.000. This project needs an analysis to determine the existence of expense which is not needed, to assist the process improvement, and to increase the design value. There are some important research questions which have to be solved, such as: how to apply the function analysis for determining which design has optimal pursuant to specified function, what expense is needed at building- construction project predominated by primary function or secondary function, and how much function of element is needed. Function Analysis System Technique (FAST) method was used to show graphically the relationship between depending function of design component, herein after matrix of expense function function cost matrix) was used to determine the value from each component of design, expressed in percentage. Evaluated function in CM (Cost/Worth) ratio was used to measure that there was expense which was not needed and showed cost optimization to the desired function. Results of analysis indicated that the wall work at bathroom interior got Cost/Worth = 2,24. This meant that effective expense was insufficient to fulfill the function of the planned design. Cost allocation which was not needed, was specimen component which belonged to brick arrangement function. This was because 7,584% of expense was used for brick arrangement secondary function.
ANALISIS KUALITAS LAYANAN DAN KEPUASAN PELANGGAN DI BENGKEL TOYOTA-A2K Jimmy Irawan; Bobby Oedy P. Soepangkat; Sony Sunaryo
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1226.395 KB) | DOI: 10.12962/j24609463.v2i1.2816

Abstract

Toyota-A2K auto repair shop, which serves as the center of Toyota authorized after sales service has a mission to support the new cars selling activities by way of providing car treatment and repair services. The service quality within the auto repair shop is ought to be preserved so that the gaps between customers ' perception and expectation can be avoided. The lower the customers ' perception toward the sen•'ice quality than their expectation leads to the customers' dissatisfaction, which then resulted the decrease of customer retention within the overall business cycle. This research designed to measure the customers ' satisfaction level of service quality in Toyota-A2K auto repair shop all the way through five dimensions of service quality; that are tangibles, reliability, responsiveness, assurance, and empathy. The level of customers' satisfaction measured by way of analyzing gap score between customers ' perception and expectation within those five dimensions of service quality. 
UPAYA PERTAMA PENYUSUNAN METODA PERHITUNGAN MODEL SEBARAN PERJALANAN BERBASIS DATA ARUS LALU LINTAS(Kasus Percobaan Sederhana: 4 Zona, 4 Ruas, Sebaran Seragam, Pembebanan All-or-Nothing Murni) Hitapriya Suprayitno
Jurnal Teknobisnis Vol 1, No 2 (2005): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1074.029 KB) | DOI: 10.12962/j24609463.v1i2.2807

Abstract

Transportation demand model plays an important role in transportation planning. Synthetic model development seems to be very complicated since it's always time and money consuming. This, the more practical and simpler modenling method becomes a great necessities. The recent idea is using traffic flow data to develop an origin destination matrix. The objective of this research is to develop a distribution model based on a traffic flow data. A very simple model having 4 zones, 4 links, uniform distribution, and basic all-or-nothing assignment, had .been used as a study case. The result show that the mathematical model is a simultaneous linear equations model. Since the number of linear equations developed based on traffic flow data is less than the number of origin destination matrix cells, 4 trip production
INVESTMENT RISK IDENTIFICATION FOR THREE STARS HOTEL IN BALI I Gusti Agung Adnyana Putera; Wayan Sri Kristinayanti; I Nyoman Norken
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3451.002 KB) | DOI: 10.12962/j24609463.v7i1.2424

Abstract

The three stars hotel occupation in Bali is unpredictable compared to other luxury hotels. However the average length of stay at the hotel of this level is higher than the other five-star hotel. Both types provide opportunities and risk to investor, thus, that investor need to conduct broad examination before do some investment, especially to identify risk factors for investment. This paper presents comprehensive risk factors of investing in three star hotels in Bali. Data obtained from structured interview to the tourist of the various levels of tourism management in Bali. The data ware processed using a descriptive qualitative into three major groups namely the major risk, unacceptable risk, and undesirable risk. The results of this study indicate that there ware 40 types of investment risk on a three-star hotel in Bali. Amongst the 40 types of these risk, only 25% was acceptable risk and negligible risk, while the rest categorized major risk. Between the major risk, 50% was unacceptable risk and the remaining 25% was an undesirable risk. Unacceptable risk were classified into risk occurs more often in pre-design activities which mainly related to marketing activity, even as the dominant risk was the environmental problem, especially with the traditional village-awing awing (local village regulations). Risks a classified as undesirable risk were more common in the activities during the operation of hotels, which are generally triggered from the human risk.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT PARTISIPASI MASYARAKAT DALAM PELAKSANAAN PROYEK P2MPD DI KABUPATEN TUBAN Farid Achmadi; R Sutjipto; Vita Ratnasari
Jurnal Teknobisnis Vol 1, No 1 (2005): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2268.117 KB) | DOI: 10.12962/j24609463.v1i1.2414

Abstract

Multi-dimensional crisis at the end 1997 has brought a very strong impact to social and economic aspects of community, resulting in fast increase in the number of unemployment and poor people as well as social structure damage that hamper development pace of the Republic of Indonesia. The aforesaid condition has made us aware of the importance of having economy which is based on community as the power. The community empowerment program is required as the follow-up action against the above mentioned impact.Implementation of a program called “P2MPD” (Regional Government Administration and Community Empowerment Project) in Regency of Tuban has indicated critical points due to the differences of interest, so as to decrease the level of participation of the community. It is for this reason that this research was carried out with the intention to find out variables and factors affecting level of community’s participation as well as the factors that need to be improved in implementing the P2MPD program in Regency of TubanFrom the output analysis, it was found that the most dominant factor influencing level of participation of community in executing the P2MPD project in Regency of Tuban are democracy, transparency, security and the conducive social condition of community and the factors that require high improvement efforts are the competitors and facility factors
PENERAPAN METODA SER VQUAL DALAM MENINGKATKAN KUALITAS PELAYANAN KIRIMAN EKSPRES DI PT BIROTIKA SEMESTA/DHL David N. Kaban; Bobby Oedy P. Soepangkat; Sony Sunaryo
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1141.899 KB) | DOI: 10.12962/j24609463.v2i1.2821

Abstract

PT Birotika Semesta/DHL is a courier express company which focuses on international shipment. Very tight competition in parcel delivery industry has forced DHL as a market leader to keep innovating and evaluating their services to the customers. A service that has to be delivered to the customers sometimes does not fulfill their expectation. The courier company itself sometimes has a different perception between services that they have delivered to the customers and customer's expectation of the courier services. This research was designed to measure the customer's satisfaction level using Servqual method Specifically, gap l, between management's perception and customer's expectation, and gap 5, gap between expectation and perception of the customers, were measured. Measurement was done through five dimensions of Servqual, which comprised tangiblity, reliability, responsiveness, assurance, and empathy. The result of this research showed that DHL 's customers could be classified into three clusters according to their level of satisfaction. These clusters comprised customers of whose satisfaction levels were: slightly below their expectation, slightly above their expectation, and far below their expectation. Gap 5 analysis on cluster 1 and 2 resulted in the biggest gap was reliability, and that on cluster 3, the biggest gap was responsiveness. Analysis Gap 1 on cluster 1 and 3 resulted in the biggest gap was responsiveness, and there is no gap on cluster 2. Our suggestion was to focus on responsiveness since this dimension has the biggest gap of all
APLIKASI BINARY INTEGER PROGRAMMING PADA PENYELESAIAN MASALAH LINE BALANCING Gogor Arif Handiwibowo; Abdullah Shahab
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1218.973 KB) | DOI: 10.12962/j24609463.v2i1.2812

Abstract

The proper assignment of work activities in a number of  workstations in a production line system influences heavily the success of the production process. This problem is hitherto solved by trial and error or using the heuristic method which naturally does not ensure an optimal solution. The method of Binary Integer Programming is here proposed to solve this problem, which will ultimately guarantee an optimal solution. Optimization is carried out by formulating mathematical model programming with an objective function compelled to achieve the minimum number of workstations. This optimization is performed under the constraints of interdependency between work activities, cycle time, activities time, demand, and productive time available. The model is then employed in the production of women slipper. Optimization carried out by suitable software is proven able to assign each work activity in a specific workstation with an optimal efficiency. Comparison with the current performance shows a substantial efficiency increase.
THE EFFECT OF SERVICE QUALITY FOR CUSTOMER SATISFACTION TO CREATE SUSTAINABLE GROWING COMPANIES David Sukardi Kodrat
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (5252.414 KB) | DOI: 10.12962/j24609463.v7i1.2429

Abstract

The purpose of this study is to determine the effect of service quality on customer satisfaction to create a sustainable growth enterprise. The issue of the research is based on an interesting event in the airline industry, which experienced an increase in passengers. Yet, there is different situation in the company who sold tickets for this airline industry. Population of the study was customers of PT. Java Holiday Tour and Travel Service. Simple Random sampling method has been applied. It was obtained a sample of 240 respondents. The result showed, the value of the determination coefficient (R2) of 0.761 which means that the independent variables (tangible, reliability, responsiveness, assurance, and empathy) had significant effect of consumer satisfaction (Y) 76.1 percent. The variable quality of service attributes into customer preferences ware responsiveness (0,102), empathy (0,098), reliability (0.095), tangible (0.073) and assurance (0.063). New customers will pay more attention to tangible attributes. On the other hand, the old customer in the A segment will require a higher empathy attribute rather than customer in segment below it.
ANALISA FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KARYAWAN TERHADAP LINGKUP KERJANYA DAN KEPUASAN TAMU HOTEL XYZ Siska Ayu Kartika; Bobby Oedy P Soepangkat; Sony Sunaryo
Jurnal Teknobisnis Vol 1, No 1 (2005): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2286.595 KB) | DOI: 10.12962/j24609463.v1i1.2419

Abstract

XYZ Hotel is a three stars hotel, which currently faces a problem with declining occupancy room and growth of total guest. These will become worse, if XYZ Hotel can not provide the best service as guest expectation. The ability of employee to provide service is influenced by employee’s satisfaction to their work scope which consists of character ambiguity, character conflict, competency conformity to employee’s work, technology conformity to employee’s work, control perception, control system and team work. On the other side, customer satisfaction is also influenced by service quality variables, such as tangible, reliability, responsibility, assurance and empathy.This research was done by distributing questionnaire using SERVQUAL Method (Parasuraman, et al. 1990), and only measure gap 3 and 5, using Likert scale. The result showed that factor which influenced employees satisfaction was control system. And the most important factor that influences customer satisfaction was assurance. Both of these important factor had to be a first improvement priority for management to reach customer satisfaction. Finally, based on this research, we learned that there was no significant correlation between employee and customer satisfaction in the XYZ Hotel.
PERANCANGAN SISTEM DISTRIBUSI PUPUK MENGGUNAKAN NEURAL NETWORK DAN MIXED LINEAR PROGRAMMING Edi Surjono; Abdullah Shahab
Jurnal Teknobisnis Vol 1, No 1 (2005): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2744.019 KB) | DOI: 10.12962/j24609463.v1i1.2410

Abstract

Business environment is pushing a fertilizer distribution company, which is currently concentrating in Java, to expand their market to another area in Indonesia. Kalimantan is one of the target areas, and several provinces in Kalimantan are then chosen to be potential areas to be reached.To accommodate this need, it is necessary that an extensive distribution networks, involving ports, depots, warehouses, ships, and various land transportations, which is capable to fulfill the demand of each region with minimum cost, be considered. Optimization technique using Mixed Integer Programming is applied. The purpose of this optimization is to minimize transportation cost as well as other costs for building depots and warehouses, with a due consideration of technological and economical constraints.One of the most important data required for this optimization is the prediction of demand for each region. Neural Network is used for this purpose. Using some parameters identified as factors affecting fertilizer consumption in several areas in Java, demand forecasting of fertilizer for some areas in Kalimantan could be well predicted.By applying demand prediction excerpted from the output of Neural Network and optimization using Mixed Integer Programming, an optimal distribution system in Kalimantan could be procured. The result of the optimization will specify which ports, depots and warehouses, that should be built, as well as ships and land transportations that should be used, which accordingly will guarantee an optimal distribution system.

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