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E-Jurnal Manajemen Universitas Udayana
Published by Universitas Udayana
ISSN : 23028912     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and entrepreneurship that certainly have never been published. E-Jurnal Manajemen is published every month by Management Study Program.
Arjuna Subject : -
Articles 8 Documents
 1 
Search results for , issue "Vol 1 No 2 (2012)" : 8 Documents clear
ANALISIS POSISIONING PRODUK KREDIT MODAL KERJA PADA KANTOR PUSAT PT. BANK PEMBANGUNAN DAERAH BALI A.A Bagus Dharma Putra
E-Jurnal Manajemen Vol 1 No 2 (2012)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

ABSTRAKKualitas layanan adalah faktor yang dapat membedakan sebuah bank dengan pesaingnya. Tujuan dari penelitian ini adalah untuk mengetahui implikasi strategi yang relevan dalam memperkuat positioning. Data yang terkumpul dalam penelitian ini dianalisis dengan metode Multi Dimensional Scalling (MDS) melalui perceptual map dua dimensi, tiga dimensi dan Correspondent Analysis (CA). Strategi pemasaran yang diterapkan untuk memperkuat layanan Bank BPD Bali adalah strategi adaptasi positioning. Untuk meningkatkan positioning harus merubah citra perusahaan dengan memperbaiki atribut-atribut yang masih tergolong lemah di mata responden serta menerapkan strategi penyempurnaan pelayanan secara adaptif.Kata Kunci: Analisis Positioning, Multi Dimensional Scalling, dan Kualitas Layanan
Pengaruh Rasio CAEL Terhadap Kinerja Keuangan Bank Yang Terdaftar Di PT. BEI sandra dewi; Gede Merta Sudiartha
E-Jurnal Manajemen Vol 1 No 2 (2012)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

In this study, using statistical regression tool. Regression was used is the classical assumption test, linear regression, F-test and T-test. Sampling study using purposive sampling method, the sample of 20 banking companies in accordance with the criteria ditentukan.Berdasarkan results of 20 banks, it is known that simultaneous variable capital, assets, earnings, and liquidity siagnifikan affect the financial performance of the bank 0.004 significance level less than 0.005. From the partial calculation using T test (T-test) result that assets and earnings variables significantly affect the financial performance of the bank's significance is smaller than 2.5%, while capital and liquidity variable does not affect the bank's financial performance to the level of significance larger 2.5%.
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN WOM (STUDI DI RSUD WANGAYA DENPASAR) Wayan Ardani; Ni Wayan Sri Suprapti
E-Jurnal Manajemen Vol 1 No 2 (2012)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

ABSTRAK Kemampuan untuk memberikan kualitas layanan yang dapat memenuhi harapan pasien merupakan strategi yang sangat penting untuk mencapai keunggulan kompetitif. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari kualitas layanan terhadap kepuasan dan komunikasi word of mouth (WOM) pada pasien rawat inap di Paviliun Praja Amerta RSUD Wangaya. Populasi dalam penelitian ini adalah semua pasien yang pernah menjalani rawat inap di Paviliun Praja Amerta RSUD Wangaya. Metode penentuan sampel dilakukan dengan metode purposive sampling dengan jumlah responden sebanyak 150 responden.  Pengujian hipotesis penelitian dengan menggunakan analisis Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan., Kualitas layanan berpengaruh positif dan signifikan terhadap WOM, dan Kepuasan berpengaruh positif dan signifikan terhadap WOM. Kata Kunci :         Kualitas Layanan, Kepuasan, Pasien,  WOM
FAKTOR-FAKTOR YANG BERPENGARUH TERHADAP STRUKTUR MODAL PADA PERUSAHAAN FOODS AND BEVERAGES YANG TERDAFTAR DI BURSA EFEK INDONESIA Devi Yovin; Ni Putu Santi Suryantini
E-Jurnal Manajemen Vol 1 No 2 (2012)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

ABSTRAK Tujuan penelitian untuk mengetahui pengaruh struktur aktiva, profitabilitas, dan ukuran perusahaan terhadap struktur modal pada Perusahaan foods and bevereges yang terdaftar di Bursa Efek Indonesia. Sampel sebanyak 8 perusahaan. Alat uji untuk penelitian secara bersama (uji F) dan secara parsial (uji t). Hasil pengujian secara serempak menunjukkan Fhitung (10,987) lebih besar dari Ftabel (4,40) maka struktur aktiva, profitabilitas, dan ukuran perusahaan secara nyata terhadap struktur modal. Nilai R Square sebesar 47,8%. Secara parsial menunjukkan bahwa variabel struktur aktiva (X1) dan ukuran perusahaan (X3) berpengaruh positif dan signifikan terhadap struktur modal, sedangkan profitabilitas (X2) berpengaruh negatif dan signifikan pada struktur modal. Nilai t hitung > nilai ttabel (thitung=3,393 untuk X1, thitung=4,713 untuk X2, thitung=2,346 untuk X3). Kata Kunci: struktur aktiva, profitabilitas, ukuran perusahaan, struktur modal
Pengaruh Kepuasan Kerja Terhadap Komitmen Organisasional dan Kinerja Karyawan Koperasi Krama Bali pramitha dana; supartha wayan gede; riana gede
E-Jurnal Manajemen Vol 1 No 2 (2012)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

ABSTRACT The problem often faced by companies related to the human resource potential resource is maintained to keep a commitment and improved performance. Phenomenon that often occurs in the performance of a company that has been so good can be destroyed, either directly or indirectly affected by the level of employee satisfaction. This study aims to analyze the effect of job satisfaction to organizational commitment and employee performance. There are 129 respondents for the samples employees of Koperasi Krama Bali. From the results of this study proved that the positive effect on job satisfaction organizational commitment, which means that the higher the level of job satisfaction organizational commitment is increasing. Organizational commitment proved positive but not significant effect on the performance, the higher the organizational commitment of employees the motivation to improve performance, but this does not happen in practice. Job satisfaction proved to have a positive impact on employee performance, which means that the higher the job satisfaction of employees, the more motivated the employees to improve their performance as well. To increase the organizational and employee performance, the implications that can be carried out by Koperasi Krama Bali is to increase employee job satisfaction.   Keywords: Job satisfaction, organizational commitment, employee performance
ANALISIS PENILAIAN TINGKAT KESEHATAN BANK PADA PT. BANK MUAMALAT SYARIAH, Tbk CABANG DENPASAR Eka Puji Lestari; Henny Rahyuda
E-Jurnal Manajemen Vol 1 No 2 (2012)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

The banking sector has a huge potential and opportunities in its role as a source of financing for the public and business sectors. Since many banks are liquidated when the monetary crisis, Bank Indonesia made ??more incentive to restructure the banking system is expected to bring strong banking structure, effective, efficient, and healthy. Soundness of a bank can be assessed through a qualitative approach to the management factors and quantitative approach to the factors of capital, asset quality, management, earnings and liquidity, known as CAMEL analysis. The research was conducted at Jalan Teuku Umar Denpasar with the purpose of research to determine the health of PT. Bank Syariah Muamalat Tbk Branch Denpasar period 2007-2011 in terms of aspects of capital, asset quality, management, earnings and liquidity. The analysis technique used is descriptive analysis of the data analyzed by describing the results of the calculation of financial ratios. The results of this study indicate that in general the PT. Bank Syariah Muamalat Tbk Branch Denpasar predicated healthy. Through analysis tools CAMEL ratios, the final assessment of the health of PT. Bank Syariah Muamalat Tbk Branch Denpasar period 2007-2011 amounted to 96.6 percent, 94.86 percent, 96.2 percent, 96.71 percent and 95.5 percent. Keywords: Assessment, Health Level
PENGARUH PERSEPSI KEADILAN TERHADAP KEPUASAN, REKOMENDASI DARI MULUT KE MULUT, DAN NIAT MENGGUNAKAN KEMBALI ni nyoman trivina astuti
E-Jurnal Manajemen Vol 1 No 2 (2012)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

This study was conducted to elucidate the relationship between perceived fairness of complaint handling against patient’s satisfaction, word of mouth, and intention of re-using hospital services. Subjects were patients of Prima Medika Hospital, with a sample of 126 people. Determinations of sample are using purposive sampling or judgment sampling two stages. The data was then processed by using Structural Equation Modeling with AMOS support application tools. The results of this study suggest that perceptions of procedural fairness, distributive fairness, and interactional fairness has a positive and significant impact on patient satisfaction after complaints handling, word of mouth, and intention to re-use hospice services. Keywords: Intention of re-using, Perceived fairness, Satisfaction, Word of mouth
ANALISIS KUALITAS LAYANAN DAN KEPUASAN NASABAH PT. CIMB NIAGA CABANG DENPASAR (STUDI KOMPARASI SEBELUM DAN SETELAH MERGER) IGAP Grace Sally Irmawati
E-Jurnal Manajemen Vol 1 No 2 (2012)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Penelitian ini dilakukan untuk mengetahui perbedaan kualitas layanan dan kepuasan nasabah PT. CIMB Niaga Cabang Denpasar sebelum dan setelah penggabungan (merger), serta untuk mengetahui apakah setelah penggabungan (merger) kepuasan nasabah berbeda menurut beberapa karakteristik sosial demografi, seperti usia, jenis kelamin, pendidikan, pendapatan dan pekerjaan. Responden penelitian adalah 200 nasabah dan data yang diperoleh dianalisis dengan menggunakan alat analisis marginal homogeneity dan chi square. Hasil penelitian menunjukkan bahwa terdapat peningkatan pada seluruh dimensi yang terdapat pada variabel kualitas layanan serta kepuasan nasabah sebelum dan setelah merger. Penelitian menunjukkan terdapat perbedaan pada kepuasan nasabah pada karakteristik sosial demografi usia, pendidikan dan pendapatan

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