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All Journal JURNAL RELASI STIE MANDALA JEMBER J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Ekonomi Manajemen Jurnal Pengabdian Masyarakat IPTEKS Jurnal Sains Manajemen dan Bisnis Indonesia Suluah Bendang: Jurnal Ilmiah Pengabdian Kepada Masyarakat BUDGETING : Journal of Business, Management and Accounting Indonesian Journal of Law and Economics Review International Journal of Business, Technology, and Organizational Behavior (IJBTOB) Dynamic Management Journal Jurnal Pengabdian Masyarakat Manage Jurnal Ekonomi dan Bisnis GROWTH (JEBG) Jurnal Penelitian Ilmu Sosial dan Eksakta Jurnal Mahasiswa Entrepreneurship Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Relasi : Jurnal Ekonomi Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan
Feti Fatimah
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Social Sciences Other

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Journal : Jurnal Ekonomi Manajemen

 1 
SERVICE QUALITY, PERCEIVED VALUE, TRUST, TERHADAP LOYALITAS PELANGGAN PT KERETA API INDONESIA DAERAH OPERASI IX JEMBER Zulfahmi Zulfahmi; Feti Fatimah; Yohanes Gunawan
Jurnal Ekonomi Manajemen Vol 4, No 1 (2018): Mei 2018
Publisher : Program Studi Manajemen Fakultas Ekonomi Universitas Siliwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37058/jem.v4i1.696

Abstract

The purpose of this study is to find out the Service Quality Perceived Value and Trust partially towards Customer Loyalty in PT Kereta Api Indonesia (Persero) Regional Operation IX Jember. The number of samples used in this study were 70 respondents using a sampling technique. Data collection methods used in this study used questionnaires. The analysis used included test data instruments, validity tests, and multiple linear regression analysis, classical assumption tests (multicollinearity test, normality test, heteroscedasticity test), and hypothesis testing (t test, coefficient of determination). From the results of the analysis concluded that Service Quality, Perceived Value, and Trust partially have a positive and significant effect on Customer Loyalty PT Kereta Api Indonesia (Persero) Regional Operation IX Jember.Keywords:Service Quality, Perceived Value, Trust. Tujuan dari penelitian ini adalah untuk mengetahui ServiceQualityPerceived Valuedan Trust  secara parsial terhadap Loyalitas Pelanggan pada PT Kereta Api Indonesia (Persero) Daerah Operasi IX Jember. Jumlah sampel yang digunakan dalam penelitian ini adalah 70 responden dengan menggunakan teknik sampling. Metode pengumpulan data yang digunakan dalam penelitian ini  menggunakan kuisioner. Analisis yang digunakan meliputi uji instrumen data, uji validitas, dan analisis regresi linier berganda, uji asumsi klasik (uji multikolonieritas, uji normalitas, uji heteroskedastisitas), dan uji hipotesis (uji t, koefisien determinasi). Dari hasil analisis disimpulkan  bahwa Service Quality, Perceived Value, dan Trust secara parsial berpengaruh positif dan signifikan terhadap Loyalitas Pelanggan PT Kereta Api Indonesia (Persero) Daerah Operasi IX Jember. Kata Kunci: Kualitas Pelayanan, Perceived Value, Trust.
Co-Authors Achmad Hasan Hafidzi Achmad Hilmi Azisi Ahmad Izudin Ahmad Izzudin Akhmad Fahrur Rozi Akhmad Iqbal Aniko Andhika Putra Andryan Maharani Arini Isfahila bachtiar apriyanto Bagus Yurico Diana Novita Fitriani Dino Angga**, Budi Santoso* Duta Pamungkas Dwi Oktavia Nirmalasari Erica Bella Oktavia Fadhol Ibrahim Fira Dinan Haris Hermawan Imam Syaiqoni Ira Puspitadewi S Isfahila, Arini Jekti Rahayu Jekti Rahayu Kanta Dimas Prayogi Kosjoko Kosjoko Kosjoko Kurnia Firmanda Jayanti Lutfillah, Vina M. Naely Azhad Maulida Feren Arta Mevia Mega Anjar Widyabakti Mega Wahyu Ramadhanita Mega Wahyu Rhamadanita Mohammad Faesal Sodikin Mohammad Faisal Azroi Mohammad Sofianto Mohammad Ubait Hisni Nursaidah Nursaidah Nursaidah, Nursaidah Nurul Ma’rifah Rahmadita Elsa Effendy Renaldy Dwi Oktaviansyah Resa Yova Ferdiansa Rihadatul Aisylia Nuri Rusdiyanto Rusdiyanto S, Wahyu Eko Sandi Pratama Silvi Wardiyah Siti Nurjanah Sonnia Pritantiwi Suwarno Suwarno Verdiyanto Verdiyanto Vina Lutfillah Wahyu Agung Adji Purnomo Wahyu Eko S Wenny Murtalining Tyas Yohanes Gunawan Yohanes Gunawan Wibowo Yohanes Gunawan Wibowo Yusron Rozzaid Zulfahmi Zulfahmi