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All Journal Jurnal Pendidikan Ekonomi (JURKAMI) BISMA Cendekia Jurnal Media Ekonomi (JURMEK)
Azhar, Rudi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Pengaruh Kemampuan Kerja dan Komitmen Pegawai terhadap Kinerja Pegawai di Dinas Pertanian Kota Lubuklinggau Damayanti, Yunita; Effendi, Muhammad; Raberta, Yulpa; Azhar, Rudi
BISMA Cendekia Vol. 4 No. 1 (2023): BISMA Cendekia - September 2023
Publisher : Politeknik Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56473/bisma.v4i1.115

Abstract

Masalah pada penelitian ini adalah Kemampuan Kerja dan Komitmen Pegawai yang belum diterapkan dengan baik, sehingga mempengaruhi kualitas Kinerja Pegawai yang belum maksimal pada Dinas Pertanian Kota Lubuklinggau.Populasi dan sampel dalam penelitian ini berjumlah 92 orang. Penelitian ini menggunakan metode kuantitatif dan teknik pengumpulan data, dengan cara melakukan pengamatan langsung serta mencatat fenomena yang terjadi di lokasi penelitian (observasi), pembagian daftar pertanyaan kepada responden (kuesioner), dan dokumentasi dengan cara mencatat dan mengumpulkan dokumen informasi yang dibutuhkan dalam penelitian. Hasil penelitian menunjukkan bahwa Variabel Kemampuan Kerja (X1) terhadap Kinerja Pegawai (Y) memperlihatkan secara parsial variabel kemampuan kerja memiliki pengaruh yang signifikan terhadap kinerja pegawai, variabel Komitmen Pegawai (X2) terhadap Kinerja Pegawai (Y) memperlihatkan secara parsial variabel komitmen pegawai memiliki pengaruh yang signifikan terhadap kinerja pegawai. Berdasarkan hasil pengujian jadi, dapat disimpulkan bahwa secara bersama-sama (simultan) variabel bebas penelitian Kemampuan Kerja dan Komitmen Pegawai memiliki pengaruh yang signifikan terhadap variabel terikat yaitu Kinerja Pegawai pada Dinas Pertanian Kota Lubuklinggau.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN DI CAFE HAMBAL AYO KOTA LUBUKLINGGAU Fitria, Fitria; Azhar, Rudi; Supriyanto, Supriyanto; Nasruddin, Nasruddin; Naufal, Ghifandi
Jurnal Pendidikan Ekonomi (JURKAMI) Vol 8, No 3 (2023): JURKAMI
Publisher : STKIP Persada Khatulistiwa Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31932/jpe.v8i3.2968

Abstract

The issue in this study is that the Hambalayo café service is still subpar, and the food delivered does not always have a nice high quality taste. This is owing to a lack of employee dependability, which also has an impact on the food served. The purpose of this study is to ascertain the impact of service quality and facilities on customer satisfaction and loyalty at Cafe Hambalayo in Lubuklinggau City. The research method adopted is quantitative. The Likert scale is used as a measurement scale. With a sample of 100 respondents, the population in this study was Hambalayo cafe customers. Through the direct distribution of questionnaires, primary data was collected. Regression analysis, correlation coefficient, t test, coefficient of determination, and f test are among the data analysis techniques used. From this research, it can be concluded that: service quality influences customer satisfaction significantly; facilities influence customer quality significantly; service quality influences customer loyalty significantly; and facilities influence customer loyalty significantly. Customer happiness and loyalty are significantly impacted by the quality of service and facilities at Cafe Hambalayo in Lubuklinggau City
PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING (STUDI KASUS DI PT. MANDALA MULTI FINANCE, TBK CABANG LUBUKLINGGAU Azhar, Rudi; Sari, Tri Agriana
Jurnal Media Ekonomi (JURMEK) Vol 29 No 2 (2024): Jurnal Media Ekonomi (JURMEK) Agustus
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/jurmek.v29i2.2241

Abstract

The problem in this research is product quality, where there is still a lack of product innovation, product attractiveness, there is still a lack of information on the characteristic features and the impression of the quality of the products being marketed. Then the quality of service, there is still a lack of reliability and responsiveness in serving the wishes of consumers. Purchasing decisions, there is still a lack of conveying information about prices, there is still a lack of strategy in marketing and consumer doubts regarding the accuracy of purchasing decisions. Furthermore, consumer satisfaction, service to consumers has not been maximized, there is still a lack of consumer comments on products, and there is still a lack of attention to products in promoting sales. This research was conducted to determine the effect of product quality and service quality on purchasing decisions with consumer satisfaction as an intervening variable (Case Study at PT. Mandala Multi Finance, Tbk Lubuklinggau Branch). In this study, a four-item variable questionnaire method was used, namely Product Quality (X1), Service Quality (X2), Purchase Decision (Y) and Consumer Satisfaction (I). The data analysis technique used is Multiple Linear Regression Analysis, Coefficient of Determination (R2), and FTest. From the results of the Multiple Regression Analysis, the equation Ŷ = 4.754+0.101 X1+0.823 X2 is obtained. Furthermore, from the analysis, the value of Rsquare (R2) is 0.918 or 91.8%. This value gives the understanding that Product Quality (X1) and Service Quality (X2) contribute 91.8% to the Purchase Decision (Y). While the remaining 8.2% is influenced by other variables that are not included in this study. Based on the results of the Anova calculation (Ftest), it can be seen that the Fcount value is 219.193 with a significant level of 0.000 while Ftable with α = 5% and (n-k-1) or (42-2-1) = 39. And the numerator (k-2 ) is 3.238. Fcount (219.193) > Ftable (3.238), meaning that Ho is rejected and Ha is accepted. This shows that there is a significant influence between Product Quality and Service Quality on Purchasing Decisions.
Co-Authors Effendi, Muhammad Fitria Fitria Nasruddin Nasruddin Naufal, Ghifandi Raberta, Yulpa Sari, Tri Agriana Supriyanto Supriyanto Yunita Damayanti