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All Journal SMARTICS Journal Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Studi Ilmu-ilmu Al-Qur'an dan Hadis Madinah: Jurnal Studi Islam SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Generation Journal Community Development Journal: Jurnal Pengabdian Masyarakat Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) BIOS : Jurnal Teknologi Informasi dan Rekayasa Komputer Jurnal Islam Nusantara JUSTIFY : Jurnal Sistem Informasi Ibrahimy At Tasyri'i Jurnal Prodi Perbankan Syariah JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah SEWAGATI: Jurnal Pengabdian Kepada Masyarakat
Rahman, MIftahur
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Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : JUSTIFY : Jurnal Sistem Informasi Ibrahimy

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Sistem Informasi Customer Service Berbasis WEB pada PT. Telekomunikasi Indonesia, Tbk. (TELKOM) Jember Ashrifa, Diba; Rahman, Miftahur; Maryam Zakiyyah, Amalina
JUSTIFY : Jurnal Sistem Informasi Ibrahimy Vol. 2 No. 2 (2024): JUSTIFY : Jurnal Sistem Informasi Ibrahimy
Publisher : Fakultas Sains dan Teknologi, Universitas Ibrahimy

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35316/justify.v2i2.4083

Abstract

PT Telekomukasi Indonesia, Tbk (Telkom) Jember in customer service work such as contacting customers to remind bills every month for those who have just subscribed to products from PT Telekomukasi Indonesia, Tbk (Telkom) Jember. In this work, of course there is data processing that must be detailed and can be done quickly. However, data processing that is still used at PT Telekomukasi Indonesia, Tbk (Telkom) Jember uses an impractical system such as the use of a Google Sheet which then checks the customer's internet number one by one (copy-paste) into another program to find out the number of bills in arrears, then after it contacts those customers and records things like customer complaints. With current technological developments, customer service is made easy and fast. In this research, web development uses the PHP programming language and the method used is the waterfall model. The result of this research is a system that can process calling data. The system can be used by PT Telekomukasi Indonesia, Tbk (Telkom) Jember service officers. With this system, making reports on the results of calls becomes more effective in the form of information data that is input online through the website so that it can produce reports on the results of calls that are ready to be printed or downloaded by the customer service department.
Co-Authors Afandi, Abidah Wafiyah Ramadhaniah Akhmad Muhaini Apriansyah, Muh Ashrifa, Diba Daryanto Daryanto Dasuki, Moh. Faishol, Dimas Erisma Fathudin, Fathudin Galang Wangsa, Ananda Ginanjar Abdurrahman Kiptiyah, Maryatun Lailiyah, Koriyatul M. Misbah, M. Maryam Zakiyyah, Amalina Pater, Dewi Lusiana Prayitno, Moh. Asy Syam Iriansyah Ramdhani, Fitria Salsabilah Suharso, Wiwik Supriadi*, Supriadi Triawan Adi Cahyanto Ubaidillah, Hasbi Umilasari, Reni Wardiyanto, Dedep Vicky Zakiyyah, Amalina Maryam