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All Journal Jurnal HPJI (Himpunan Pengembangan Jalan Indonesia) Jurnal Jalan Jembatan International Journal of Economics, Business and Accounting Research (IJEBAR)
Sutandi, Anastasia Caroline
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Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Engineering Transportation

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PENGEMBANGAN BUS WISATA KOTA DALAM MENDUKUNG PENINGKATAN DAYA TARIK KAWASAN WISATA Sutandi, Anastasia Caroline
Jurnal HPJI Vol 3, No 1 (2017)
Publisher : Jurnal HPJI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/.v3i1.2437.%p

Abstract

Abstract Government and private sector in Indonesia develop tourism in order to increase number of tourists come to Indonesia. Development of tourism needs infrastructure toward, inside, and out of tourism area. The aim of this study is to evaluate the development of city tour bus in increasing the tourism area attractiveness. Case studies are city tour bus Werkudara in Surakarta and city tour bus Bandros in Bandung. More than 300 tourists as respondents involved in this study. An Analysis was performed to determine important factors of service quality, performance of the city tour bus, and Customer Satisfaction Index. The results indicated that the important factors of service quality are driver performance, bus velocity, and tour guide performance. Furthermore, city tour bus performance that has to be increased is tour guide performance and safety equipment in the bus for Werkudara, with Customer Satisfaction Index of 69.30%, and easiness to have operational bus schedule for Bandros, with Customer Satisfaction Index of 66.17%. Keywords: tourism, city tour bus, service quality, Customer Satisfaction Index  Abstrak Pengembangan pariwisata di Indonesia yang dilakukan pemerintah dan swasta untuk meningkatkan jumlah kedatangan wisatawan memerlukan sarana dan prasarana transportasi menuju, di dalam, dan dari kawasan wisata. Tujuan studi ini adalah mengkaji pengembangan bus wisata kota dalam mendukung peningkatan daya tarik kawasan wisata. Studi kasus dilakukan terhadap bus wisata kota Werkudara di Surakarta dan bus wisata kota Bandros di Bandung. Lebih dari 300 wisatawan sebagai responden terlibat dalam studi ini. Analisis dilakukan untuk menentukan faktor-faktor penting kualitas pelayanan, kinerja bus wisata kota, dan Customer Satisfaction Index. Hasil studi menunjukkan bahwa faktor-faktor penting kualitas pelayanan menurut responden adalah kinerja pengemudi bus, kecepatan bus, dan kemampuan presentasi pemandu wisata. Selanjutnya, kinerja bus wisata yang harus ditingkatkan adalah kemampuan presentasi pemandu wisata dan peralatan keselamatan di dalam bus untuk bus wisata Werkudara, dengan Customer Satisfaction Index sebesar 69,30% dan kemudahan memperoleh informasi jadwal operasional bus untuk bus wisata Bandros, dengan Customer Satisfaction Index bernilai 66,17%. Kata-kata kunci: pariwisata, bus wisata kota, kualitas pelayanan, Customer Satisfaction Index
INDICATORS FOR ECONOMIC CORRIDOR DEVELOPMENT: AN APPROACH FROM INFRASTRUCTURE OPERATION AND SERVICES PERFORMANCE INDICATOR Gunarta, IGW Samsi; Santosa, Wimpy; Sutandi, Anastasia Caroline
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 1 (2021): IJEBAR, VOL. 5, ISSUE 01, MARCH 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i1.1947

Abstract

The concept of economic corridor was introduced to be a breakthrough in the acceleration of economy development of the designated areas. The success of an economic corridor to grow further is determined by the performance of infrastructure, corridor services, and management of the corridor. The study aims at explaining the concept and process development of assessment tools to identify the service readiness and performances of Infrastructure to support development progress of corridors. A desk study has been conducted to identify parameters of measurements using public, government, and user views that might apply to Indonesian Economic Corridor. All parameters and indicators were selected on the basis of supply performances, quality of services, efficiency, utilization, and sustainability of the infrastructure. The study results in 9 outcomes and 31 infrastructure services indicators to be used in measuring corridor performance in relation infrastructure operations of the corridor. This only one side of the corridor performance assessment process but would be one of two important steps to able to assess the performance of Indonesian Economic Corridor grow beyond.
PENGEMBANGAN ATRIBUT PERHITUNGAN NILAI PERLINDUNGAN JALAN UNTUK RUAS JALAN NASIONAL INDONESIA DARI PERSPEKTIF PENGENDARA KENDARAAN BERMOTOR RODA EMPAT ATAU LEBIH Idris, Muhammad; Santosa, Wimpy; Sutandi, Anastasia Caroline
Jurnal Jalan-Jembatan Vol 38 No 2 (2021)
Publisher : Direktorat Bina Teknik Jalan dan Jembatan

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Abstract

This paper presents the development of road assessment attributes for the calculating Road Protector Scores (RPS) or Star Rating Scores (SRS) model for Indonesia’s national roads derived from the perspective of four-wheeled or more motorized vehicle drivers. Based on the study of traffic accident characteristics from a total of 283,518 accidents, two new accident types are considered significant as parameters for calculating SRS. These accidents are front-rear collision and front-side collision, and they are the top of highest types of accidents on Indonesia’s national roads. The inclusion of the two types of accidents is hypothesized to provide differences between the attributes in the SRS model for Indonesia’s national roads and the SRS developed by iRAP. Benchmarking and studies based on accident characteristics of the attributes have resulted 51 items while the SRS iRAP model has 31 items. A quadrant analysis by using Importance and Performance Analysis (IPA) method, have shown that there are 43 attributes that can be divided into six parameters of the National Road SRS model. Sign test using a binomial table that has use in this research also proves that there is a significant difference between the numbers of attributes of the two road assessment attributes of SRS iRAP and SRS National Road models. The difference in attributes in the two SRS models is shown by 17 different and completely new road attributes from the previous SRS models. This result implies that the RPS attributes in the iRAP model must be modified according to the dominant types of accidents if it is to be applied in Indonesia. Theferefore, an SRS model developed for Indonesia's national roads needs to integrate these attributes.
Co-Authors Gunarta, IGW Samsi Muhammad Idris Wimpy Santosa