Garuda - Garba Rujukan Digital

p-Index From 2019 - 2024

0.817

P-Index

This Author published in this journals

All Journal JURNAL BIOLOGI INDONESIA Jurnal Office Bisma: Jurnal Bisnis dan Manajemen Jurnal Kreativitas PKM Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)

Susanti, Neneng

Unknown Affiliation

Author-ID : 1224196

Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Other

Published : 6 Documents Claim Missing Document

Claim Missing Document

Articles

Title

The Influence of Product Quality and Service Quality on Customer Satisfaction at Mitra 10 in Depok Susanti, Neneng; Jasmani, Jasmani
Jurnal Office Vol. 5 No. 2, July-December 2019
Publisher : Universitas Negeri Makassar

This study aims to determine the effect of product quality and service quality on customer satisfaction at Mitra 10 in Depok. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this study product quality have a significant effect on customer satisfaction by 41.6%, hypothesis testing obtained significance 0,000 <0.05. Service quality has a significant effect on customer satisfaction by 42.7%, hypothesis testing obtained significance 0,000 <0.05. Product quality and service quality simultaneously have a significant effect on customer satisfaction by 52.3%, hypothesis testing obtained significance of 0,000 <0.05.

Co-Authors Andayani, Noviar Ani Mardiastuti Hasan, Oliver Jasmani jasmani Muhammad Bayu Aji Mukhlis, Tanti Irawati Pebri Yanida, Pebri Putra, Ivan Gumilar Sambas Putra, Okta Eka Sumantri, Muhammad Bayu Aji Vincentia Wahju Widajatun, Vincentia Wahju

Title Search

Found 1 Documents Search Journal : Jurnal Office

Abstract

Title

Found 1 Documents
Search
Journal : Jurnal Office