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Licensing Services Innovation Establishing Buildings in One Stop Integrated Services in North Jakarta Hakim, Lukman; Basuki, Johanes; Soemartono, Triyuni; Kusworo, Kusworo
International Journal for Educational and Vocational Studies Vol 1, No 7 (2019): November 2019
Publisher : Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/ijevs.v1i7.1773

Abstract

This article aimed to determine and analyses the implementation of innovation forms as well as the factors supporting and inhibiting the implementation of innovation in local government level. The research was conducted in north Jakarta. The research conducted One-Stop Integrated Service Office. The results showed that the licensing office innovated to accelerate building permits, which was easy and inexpensive with describe establishing building procedures, then start a variety of innovations carried out by One-Stop Integrated Service Office one day, register IMB online, IMB 3.0, bleaching IMB. And this is an important requirement for the business world. In providing services to business operators, efforts are needed from the government to implement good services by applying transparent, participatory and accountable principles, so that the community as a group that is served will get good service. Supporting factors for service innovation in the three regions were regulation and commitment of the local governments while the inhibiting factors of innovation implementation were the limited fund and incompetent personnel in service duties.
The Dynamic of e-KTP Evaluation Program in DKI Jakarta Soemartono, Triyuni
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study aims to analyze the evaluation of e-KTP program implementation. The usage of electronic identity (e-ID/e-KTP) provides several benefits for users, private institutions, and the government, hence encouraging many countries to implement such program. In 2009, Indonesia launched the e-KTP program as a National Identity Card, by pointing six districts/municipalities as a pilot project. e-KTP is a demographic document containing security or controlling system—both administration as well as information technology based on national population database. Each citizen may only have one KTP with one Resident Registration Number (NIK)—as a single identity for each resident, valid for life. In 2011, DKI Jakarta, as the capital of Indonesia, has implemented the e-KTP program. The research used qualitative method to describe the phenomenon, classify and evaluate it, by taking the administrative-village (Kelurahan) of Pondok Pinang, Kebayoran Lama Sub-district in South Jakarta and Duri Kepa, Kebon Jeruk Sub-district in West Jakarta as the case study. The result shows that the implementation of the policy still have shortages, particularly related to major resources, such as limited technical resources and human resources to operate the e-KTP program. The problems need to be evaluated in order to improve the success of dynamic and updated e-KTP program in the future.