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All Journal JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Efdison, Zefri
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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PENGARUH E-SERVICE QUALITY TERHADAP E-CUSTOMER LOYALTY MELALUI E-SATIFCATION SEBAGAI MEDIATOR DALAM E-WALLET INDONESIA Efdison, Zefri; Lova, Anggil Nopra; Y, Yelnim; Liantifa, Melifia
JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Vol 12 No 1 (2024): Volume 12 Nomor 1 2024
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jimupb.v12i1.8307

Abstract

This research aims to determine the effect of e-service quality on e-customer loyalty mediated by e-satisfaction among e-wallet users in Indonesia. The sample of this research was 100 respondents. Data was collected using a questionnaire that has been tested for validity and reliability. The data analysis technique used is descriptive analysis using SEM Amos 22. The results of the research show that there is a significant direct influence between e-service quality on e-satisfaction and e-customer loyalty among e-wallet users. There is a partial influence of the mediating impact of e-satisfaction between e-service quality on e-satisfaction and e-customer loyalty on e-wallet users. This shows that customer satisfaction can be built through good service so that customers do not switch to competitors.
PENGARUH E-SERVICE QUALITY TERHADAP E-CUSTOMER LOYALTY MELALUI E-SATIFCATION SEBAGAI MEDIASI DALAM E-COMMERCE INDONESIA Efdison, Zefri; Lova, Anggil Nopra; Yadewani, Dorris; Harahap, Erni Febrina
JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Vol 12 No 2 (2024): Volume 12 Nomor 2 Tahun 2024
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jimupb.v12i2.8891

Abstract

This research aims to determine the effect of e-service quality on e-customer loyalty mediated by e-satisfaction among e-commerce users in Indonesia. The sample of this research was 100 respondents. Data was collected using a questionnaire that has been tested for validity and reliability. The data analysis technique used is descriptive analysis using SEM Amos 22. The results of the research show that there is a significant direct influence between e-service quality on e-satisfaction and e-customer loyalty among e-commerce users. There is a partial influence of the mediating impact of e-satisfaction between e-service quality on e-satisfaction and e-customer loyalty on e-commerce users. This shows that customer satisfaction can be built through good service so that customers do not switch to competitors.
Pengaruh perceived value, kualitas pelayanan dan kepuasan konsumen terhadap minat beli ulang pada Distro Agung Sungai Penuh Efdison, Zefri; Yelnim, Yelnim; Yadewani, Dorris; Erni Febrina Harahap; Medi.yaya2017@gmail.com; Putra
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 8 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (232.031 KB) | DOI: 10.32670/fairvalue.v4i8.1464

Abstract

The purpose of this study was to determine the effect of perceived value, service qualityand consumer satisfaction on repurchase interest at the Agung Sungai Penuh distribution.In this study due to the large and unknown population. The samples taken were consumerswho made purchases at the Great Distro of Sungai Penuh City during the research periodor the minimum limit of 80 was obtained from 20 x the number of variables in this study.The sampling method in this study is the accidental sampling method, namely the samplingis based on the fact that they happen to appear in the research object. The results showedthat Perceived Value had a significant effect on repurchase interest. service quality has asignificant effect on repurchase intention. consumer satisfaction has a significant effect onrepurchase intention. The magnitude of the influence of 81.8% between Perceived Value(X1), service quality (X2) and consumer satisfaction (X3) on repurchase interest at theGreat Distro of Sungai Penuh City, while 18.2% can be explained by other reasons outsidethe study. this.
Co-Authors Dorris Yadewani Erni Febrina Harahap Harahap, Erni Febrina Liantifa, Melifia Lova, Anggil Nopra Medi.yaya2017@gmail.com Putra Y, Yelnim Yelnim, Yelnim