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THE EFFECT OF SERVICE QUALITY OF CUSTOMER SERVICE TO CUSTOMER SATISFACTION IN ASIAN CENTRAL BANK OF TANJUNG PRIOK BRANCH OF NORTH JAKARTA Suryani, Dessy; Kurniawan, Aris; Siregar, Otto
Journal of Research in Business, Economics, and Education Vol 1 No 2 (2019): December Edition
Publisher : STIE Kusuma Negara

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This research uses a quantitative approach, and the analysis used is simple linear regression. The sampling technique used was Purposive Sampling by selecting respondents with certain considerations, namely: The number of respondents taken in this study were 100 respondents of Bank BCA customers in Tanjung Priok Jakarta Branch. Based on the results of this study, it proves that an R value of R = 0.786 means that there is a positive and strong relationship between Customer Service Services and BCA Customer Satisfaction. This gives an indication that service quality affects Customer Satisfaction Based on the calculation of the Determination Coefficient (KD) the results obtained 61.8% which shows that the influence of service quality on customer satisfaction and the rest 38.2% which is influenced by other factors. Based on the calculation of a simple regression equation the equation Y = 18.532 + 0.560X.

THE EFFECT OF SERVICE QUALITY OF CUSTOMER SERVICE TO CUSTOMER SATISFACTION IN ASIAN CENTRAL BANK OF TANJUNG PRIOK BRANCH OF NORTH JAKARTA Dessy Suryani; Aris Kurniawan; Otto Siregar
Journal of Research in Business, Economics, and Education Vol. 1 No. 2 (2019): December
Publisher : Kusuma Negara Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar

This research uses a quantitative approach, and the analysis used is simple linear regression. The sampling technique used was Purposive Sampling by selecting respondents with certain considerations, namely: The number of respondents taken in this study were 100 respondents of Bank BCA customers in Tanjung Priok Jakarta Branch. Based on the results of this study, it proves that an R value of R = 0.786 means that there is a positive and strong relationship between Customer Service Services and BCA Customer Satisfaction. This gives an indication that service quality affects Customer Satisfaction Based on the calculation of the Determination Coefficient (KD) the results obtained 61.8% which shows that the influence of service quality on customer satisfaction and the rest 38.2% which is influenced by other factors. Based on the calculation of a simple regression equation the equation Y = 18.532 + 0.560X.

Analysis of The Effect of Motivation and Job Satisfaction on Employee Performance in PT Gagas Energi Indonesia Jakarta Suardhita , Nyoman; Rafik, Ahmad; Siregar, Otto
Journal of Industrial Engineering & Management Research Vol. 1 No. 3 (2020): Oktober 2020
Publisher : AGUSPATI Research Institute

Human resources are one of the main elements that occupy a very strategic position, meaning that the human element plays a very important role in carrying out activities to achieve company goals. For this reason, high motivation and job satisfaction are needed to improve employee performance which in turn will increase the competitiveness of the company. The purpose of this study is to determine and analyze motivation and job satisfaction both partially and simultaneously on employee performance. This research was conducted at PT. Gagas Energi Indonesia towards 100 employees and the data collected is processed with multiple regressions with SPSS version 25. The results show that motivation has a positive and significant effect on employee performance, job satisfaction has a positive and significant effect on employee performance, motivation, and job satisfaction simultaneously have a positive effect and significant to Employee Performance.

The effect of organizational culture and organizational commitment on employee performance at Bank CIMB Niaga Tbk Branch Pondok Gede Bekasi Nyoman Suardhita; Ahmad Rafik; Otto Siregar
Journal of Economics and Business Letters Vol. 1 No. 1 (2021): June
Publisher : Privietlab

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This study aims to determine and analyze the performance of employees at Bank CIMB NIAGA, Tbk Pondok Gede Branch, Bekasi. In this regard, how employees can work well with the influence of organizational culture and organizational commitment. So against this, this study aims to show the significance of the influence of organizational culture and organizational commitment on employee performance. The number of samples used as many as 56 people using population research theory in taking samples. Data collection was done by using a questionnaire method. The data analysis technique used is multiple linear regression analysis using Statistical Product and Service Solution (SPSS). Multiple linear regression equation produces the equation Y = 9.157 + 0.151 X1 + 0.641 X2. The results of this study found that the variables (organizational culture and organizational commitment) simultaneously affect work motivation and the value of F Calculate (41.550) > F-Table (3.172). The results of the correlation analysis of determination (R Square) of 0.611 indicate that the variables of organizational culture and organizational commitment can contribute 61%. 39% influenced by other variables not examined. The most dominant variable affecting performance is the organizational commitment variable between the two variables with a t-count value (5.141) > t-table (2.005). While the organizational culture variable is not significant with the value of count (1.098) < t-table (1.672).

The effect of motivation and commitment organization on employee performance: Case study of PT. PLN (PERSERO) Bantar Gebang, Bekasi Isyana Emita; Syamsudin; Otto Siregar
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
Publisher : Privietlab

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Performance means that work will occur in terms of quality as well as quantity achieved by an employee in carrying out his duties following the responsibilities given to him. In building good performance, the factors that are claimed to be important are work motivation and work discipline. The purpose of this study is to determine and analyze the effects of work motivation and organizational commitment on the performance of employees of PT. PLN (Persero) Bantar Gebang, Bekasi. This study uses the HRM theory related to employee performance, work motivation, and organizational commitment. The research uses quantitative methods using an associative approach. The sample used in this study means that 35 people use a saturated sample. Data collection techniques used are interviews and questionnaires consisting of validity and reliability tests. The data analysis technique used is the Multiple Linear Regression Test, and the Classical Estimation Test consisting of normality, multicollinearity, heteroscedasticity tests. The hypothesis consists of the origin of the t-test, f test, and coefficient of determination. The results of this study share that the work motivation variable (XI) has a positive and significant effect on the performance of employees of PT. PLN (Persero) Bantar Gebang, Bekasi, as evidenced by the t arithmetic value for the motivation variable (X1) as much as 2.740 and the value in the 5% distribution as much as 2.034 then t-count 2.740 > t-table 2.034 and also the value is significantly smaller than 0.05 (0.001 <0.05), meaning that there is a significant influence between motivation on employee performance. The calculated F value is greater than the F table value, namely F arithmetic 22.229 > F table 3.28 and also the value is significantly smaller than 0.05, namely 0.000 < 0.05. This means that the variables of motivation and work discipline together (simultaneously) have a positive and significant influence on employee performance originating that there will be a t-test with a t-count of five,431 while t-table is 2,005 and has a significant number of 0.000 <0.05 Ho is rejected. From the result of testing the work discipline variable (X2), it indicates that discipline has a positive and significant effect on the performance of PDAM Tirtanadi employees, Tuasan Medan Branch, as evidenced by the results of the t-test using t-count as much as 3.473 while t-table is 2.005 and has a significant number of 0.001 <0.05 Ho rejected, where F-count 92.868 > 3.18 F-table. Furthermore, the value of R Square in the regression model is 0.582, or 58.2% of employee performance is explained by the variables of work motivation (XI) and organizational commitment (X2), and 41.5% is explained by other factors not examined.

The Impact of Application of Fingerprint Absention on Work Discipline in PT Mustika Ratu Tbk Jakarta Wasilatun Nikmah; Otto Siregar; Henny Armaniah
Journal of Research in Business, Economics, and Education Vol. 2 No. 3 (2020): June
Publisher : Kusuma Negara Business School

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Discipline is very important to achieve company goals. This study aims to determine the effect of fingerprint attendance on employee performance at PT. Mustika Ratu, T.bk Jakarta. The method used is a quantitative analysis method. Data obtained by distributing questionnaires to employees by taking as many as 40 employees. The technique used is the correlation test, the coefficient of determination test, and the regression equation test. Based on the calculation of SPSS, the correlation coefficient results of 0.824 shows that the relationship is very strong between fingerprint attendance and work discipline. Fingerprint attendance affects 68.0% of work discipline, while the remaining 32.0% is affected by other factors not examined in this study. Based on the results of the SPSS obtained the following regression equation Y = 6.910 + 0.821 shows that without absenteeism the performance value of 6.910.

PENGARUH KOMPENSASI TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PT. FRISIAN FLAG Isyana Emita; Otto Siregar; Irwin Sukrisno Sugeng
Jurnal Ilmiah Multidisiplin Vol. 1 No. 06 (2022): November: Jurnal Ilmiah Multidisiplin
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/jukim.v1i06.439

Penelitian ini bertujuan untuk mengetahui pengaruh Kompensasi terhadap loyalitas Kinerka Karyawanmelalui kepuasan Kerja sebagai variabel mediasi pada PT. Frisian Flag. Jenis penelitian ini adalahexplanatory research yang menjelaskan hubungan kausal antara variabel-variabelnya melalui pengujianhipotesis. Sampel responden dalam penelitian diambil menggunakan teknik non-probability samplingdengan metode purposive sampling. Dalam penelitian ini, responden berjumlah 120 orang yang merupakankarywan bagian quality control. Uji instrumen penelitian meliputi uji outer model, uji inner model, dan ujihipotesis. Uji hipotesis langsung menggunakan t-test sedangkan hipotesis tidak langsung menggunakan ujisobel. Analisis ini menggunakan alat uji PLS dengan software Smart PLS 3.0. Hasil analisis yang didapatdalam penelitian ini adalah Kompensasi berpengaruh positif dan signifikan terhadap kepuasan karyawan,Kompensasi juga berpengaruh positif dan signifikan terhadap Kinerja karyawan, dan kepuasan kerjaberpengaruh positif dan signifikan terhadap kinerja karyawan. Sedangkan untuk pengaruh tidak langsungKompensasi terhadap Kinerja karyawn melalui kepuasan kerja menunjukan hasil yang positif dansignifikan. Hasil tersebut menunjukkan bahwa kepuasan kerja memiliki pengaruh yang signifikan dalammenjembatani Kompensasi terhadap Kinerja karyawan.

Pengaruh Kompensasi dan Turnover Intention Terhadap Tingkat Retensi Karyawan dengan Kepuasan Karyawan Sebagai Variabel Intervening pada Perusahaan Industri di Kawasan Industri MM2100 Jawa Barat Henny Armaniah; Otto Siregar; Wasilatun Nikmah
Ilmu Ekonomi Manajemen dan Akuntansi Vol 4, No 1 (2023): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v4i1.1655

Penelitian ini bertujuan untuk menguji pengaruh pengaruh dan switching intention terhadap tingkat retensi karyawan di perusahaan industri, serta peran kepuasan karyawan sebagai variabel intervening dalam hubungan tersebut. Pengumpulan data dilakukan melalui survei dengan menggunakan kuesioner yang dibagikan kepada karyawan di perusahaan industri yang menjadi subyek penelitian. Jumlah sampel yang diambil dalam penelitian ini berjumlah 100 responden. Teknik analisis statistik seperti regresi dan analisis jalur digunakan untuk menganalisis data yang terkumpul. Berdasarkan hasil pembahasan dapat disimpulkan bahwa Kompensasi berpengaruh positif tidak signifikan terhadap tingkat retensi karyawan, Turnover intention berpengaruh positif signifikan terhadap tingkat retensi karyawan, Kompensasi tidak berpengaruh positif dan signifikan terhadap kepuasan karyawan, Turnover intention berpengaruh positif signifikan terhadap kepuasan karyawan dan Kepuasan karyawan berpengaruh positif signifikan terhadap Retensi Karyawan. Berdasarkan hasil pengukuran tersebut, dihasilkan nilai Q2 sebesar 0,988 atau 98,% yang berarti nilainya di atas nol. Hal ini menunjukkan bahwa model penelitian ini memiliki relevansi prediktif. Sehingga membuktikan bahwa Employee Retention secara keseluruhan dipengaruhi oleh variabel Kompensasi, Turn Over Intensi dan Kepuasan Kerja sebesar 98,8% dan sisanya oleh variabel lain di luar model penelitian.

Pengaruh Disiplin Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Asuransi Jiwa Bersama Bumiputera 1912 Jakarta Wasilatun Nikmah; Henny Armaniah; Otto Siregar
Jurnal Portofolio : Jurnal Manajemen dan Bisnis Vol. 1 No. 2 (2022): Analisis dan Kinerja Dalam Organisasi
Publisher : Prisani Cendekia

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This study aims to determine the effect of work discipline and work environment either partially or simultaneously on the performance of employees of PT Asuransi Jiwa Bersama Bumiputera 1912. Sampling in this study used Slovin, namely 45 employees using the census method. Data collection methods used in this study using multiple linear regression analysis, F test, t test. The study results show that work discipline has a positive effect on employee performance at PT Asuransi Jiwa Bersama Bumiputera 1912 Jakarta. The work environment does not affect the performance of employees of PT Asuransi Jiwa Bersama Bumiputera 1912. Based on the results of the calculation of R2, it can be concluded that the work discipline and work environment variables are able to explain the variation or influence of the employee performance variable by 27.2%, this shows the work discipline and work environment variables effect on employee performance, while 72.8% is influenced by other variables not examined in this research.

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