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Marlina
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Journal : Kharisma Tech

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ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN WEBSITE GEPO MENGGUNAKAN METODE PIECES Nurul Fitrah; Ahyar Muawwal; Marlina
KHARISMA Tech Vol 17 No 2 (2022): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v17i2.306

Abstract

Abstract: The Gepo website is a website that contains information on ongoing food and drink promos. So far, 30 users of food and beverage entrepreneurs have joined. The low level of food and beverage entrepreneurs who join is the background to the need for an analysis of customer satisfaction, especially customers of food and beverage entrepreneurs who join the website, which aims to determine the extent of customer satisfaction. In this study, researchers used the PIECES method which has 6 variables to classify problems, namely Performance, Information, Economic, Control, Efficiency and Service. The results of this study are the 6 variables Performance, Information, Economic, Control, Efficiency and Service get the predicate satisfied, but the Information and Performance variables get the lowest average value, and in Performance testing using google tools my site also get bad grades. From the results of this study, it can be seen that the Performance and Information variables must be further improved, and the Economic, Control, Efficiency and Service variables in order to maintain the satisfaction value.
PENGEMBANGAN MODUL LAYANAN APLIKASI XTRAORDINARY TUTOR BERBASIS WEBSITE Thalia Lively; Marlina; Arianti
KHARISMA Tech Vol 18 No 1 (2023): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v18i1.285

Abstract

Xtraordinary Tutor is a website-based online private tutor search application for children with special needs in Makassar. Based on the results of data collection using a questionnaire with a total of 83 respondents, it was found that this application has not been able to choose a tutor according to the category of children with special needs. From the results of the questionnaires that have been distributed, as many as 83% of users who want a development on the tutor list to make it easier for users to find tutors according to their needs so that the authors develop applications by adding category and rating filters. This category is needed to select a tutor based on the required category while the rating is useful for assessing tutors, the user can give a rating to the tutor they have hired after the service rental ends. After implementing the development of the module, the authors distributed questionnaires to measure customer satisfaction, tested data validity and data reliability using SPSS 20, the results of the validity test and reliability test results were 83% of the users were satisfied with the addition of the tutor category which made it easier for them to choose the best tutor category. according to the needs of the child.
Co-Authors Abdul Haris Ahyar Muawwal Arianti Devi Eka Yulita Tarigan Edy Ikhsan Hasrat Efendi Samosir Ibnu Affan Liza erwina Madiasa Ablisar Mahmud mulayadi Mahmud Mulyadi Maulana Muslim Hrp Mhd. Idrus Tanjung Nawir, Jubaedah Nurul Fitrah Ramadanti, Hasbia Sinaga, Riana Miranda Thalia Lively