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Zubaidah Hanum
Politeknik LP3I Medan
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Other

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Journal : JIKA: Jurnal Ilmu Keuangan dan Perbankan

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ANALISIS TINGKAT KEPUASAN PENGGUNA LULUSAN TERHADAP LULUSAN PENDIDIKAN VOKASI (STUDI KASUS LULUSAN POLITEKNIK LP3I MEDAN) Zubaidah Hanum
Jurnal Ilmu Keuangan dan Perbankan (JIKA) Vol 9 No 1: Desember 2019
Publisher : Program Studi Keuangan & Perbankan, Fakultas Ekonomi dan Bisnis, Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (604.555 KB) | DOI: 10.34010/jika.v9i1.2329

Abstract

This study aimed to know the level of satisfaction of companies that occupied Polytechnic LP3I Medan graduates. The sample of this study is purposive sampling. There were 22 relations companies Polytechnic LP3I Medan that occupy its graduates. The method in this study is Importance Performance Analysis (IPA). It is a method with identification of services quality level in a service industry which has 5 dimensions, such as Tangibles, Reliability, Responsiveness, Assurance, and Empathy. By analyzing the gap occurred because of the imbalance between priority level and graduates-user perception with services quality they got. Based on the study, it could be formulated that the company that occupy Polytechnic LP3I Medan graduates felt satisfied, even it hasn’t been as what they intend Keywords: Vocational education, services quality, Important Performance Analysis Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan perusahaan pengguna lulusan politeknik LP3I Medan. Sampel dalam penelitian ini adalah pusposive sampling berjumlah 22 Perusahaan yang merupakan relasi Politeknik LP3I Medan yang terus menggunakan lulusan. Metode penelitian yang digunakan adalah Importance Performance Analysis (IPA) yaitu metode yang mengidentifikasi level kualitas pelayanan suatu industri jasa yang terdiri dari lima dimensi kualitas pelayanan yaitu Tangibles (bentuk fisik), Reability (dapat diandalkan), Responsiveness (daya tanggap), Assurance (Jaminan), Empaty (Empati) dengan menganalisis kesenjangan yang terjadi akibat ketidak sesuaian antara tingkat kepentingan dan persepsi pengguna lulusan terhadap kualitas layanan yang didapatkannya. Berdasarkan hasil penelitian dapat disimpulkan bahwa pengguna lulusan Politeknik LP3I Medan adalah Puas namun belum sesuai dengan yang diharapkan perusahaan. Kata kunci: Pendidikan vokasi, kualitas layanan, Important Perfomance Analysis
Co-Authors Andri Herlambang Apriza Afifah Satori Asri Sanusi Dimas Arisanjaya Eka Wulandari Surbakti Ekatri Ayuningsih Halimah Tusakdiah Iswandi Idris Iwan Kesuma Sihombing Lily Karlina Masniati Murni Ritonga Neni Triastuti Neni Triastuti Nurlela Nurlela Ramadani Rizaldy Khair Ruri Aditya Sari Ruri Aditya Sari Samuel Simanjuntak Sylvia Vianty Ranita Yeni Rachmawati