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All Journal Admisi dan Bisnis Community Development Journal: Jurnal Pengabdian Masyarakat
Farouk, Umar
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Humanities Economics, Econometrics & Finance Education Health Professions Public Health

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Journal : Admisi dan Bisnis

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EXCELLENT CUSTOMER SERVICE DALAM BIDANG PERBANKAN Farouk, Umar
Admisi dan Bisnis Vol 18, No 2 (2017): JUNI 2017
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (487.043 KB) | DOI: 10.32497/ab.v18i2.1210

Abstract

Issues on Excellent Customer Service (ECS) have been being much discussed in manymarketing seminars and writings after the rise of public relations or services and the fall ofadvertising is a real phenomenon. In banking institutions ECS, which is then more recognizedas Customer Service in Delivery (CSID), has its crucial roles or functions to improve clients’satisfaction and maintain their loyalty. Banking institutions need professional human resourcesto make it possible to implement programs of ECS effectively. Therefore, giving trainings ofECS for the whole employees is not a choice but an obligatory. Briefly discussed subject mattescover definition of ECS, categories of Customer Service, functions and tasks of Customer ServiceOfficers (CSO’s,), tips of implementing effective interpersonal communication
Co-Authors Akmal, Firdaus Ayuwardani, Mellasanti Bayu Setyo Nugroho, Bayu Setyo Budi Prasetya Devie, Erika Inayah Inayah Khairul Saleh Maula, Nadliatul Nanang Adie Setyawan Nastiti, Ana Putri Pratiwi, Mona Inayah Salsabila, Aqilla Salsiyah, Sri Marhaeni Saputri, Kharisma Septiarti, Nadiya Puput Ika Sri Eka Sadriatwati, Sri Eka Suharmanto Sulistiyani, Endang Utama, Nadila Gita Putri Utami, Hadiahti