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All Journal E-Jurnal Ekonomi Sumberdaya dan Lingkungan Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) Padjadjaran Journal of Dentistry Jurnal Penelitian Kesehatan Medica Hospitalia Health Information : Jurnal Penelitian Jurnal Ilmiah Keperawatan Imelda JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Lontar : Journal of Community Health Media Kesehatan Masyarakat Jurnal Health Sains PENGARUH SISTEM KEUANGAN DAN KEBIJAKAN MONETER TERHADAP PERTUMBUHAN EKONOMI PADA ERA ORDE BARU DALAM PERSPEKTIF EKONOMI ISLAM Jurnal Pengabdian pada Masyarakat Kepulauan Lahan Kering Pancasakti Journal Of Public Health Science And Research Interdisciplinary Social Studies Journal of Health Research Science Asian Journal of Logistics Management Journal of Community Service (Abdisci)
Anderias Umbu Roga
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Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Padjadjaran Journal of Dentistry

 1 
Relationship between oral health service quality and patient satisfaction at community health centers in Kupang city during COVID-19 pandemic Friska Deli Simamora; Jacob Matheos Ratu; Anderias Umbu Roga; Pius Weraman; Hotlif Arkilaus Nope
Padjadjaran Journal of Dentistry Vol 35, No 1 (2023): March 2023
Publisher : Faculty of Dentistry Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/pjd.vol35no1.40111

Abstract

ABSTRACTIntroduction: Oral health service quality has been severely impacted by the COVID-19 pandemic, including in Kupang, one of the cities in the east part of Indonesia. Like in other cities, community health centers (Puskesmas) are the frontline to provide dental healthcare, including avoiding the spread of COVID-19. The objective of this study therefore is to analyze the correlation between oral health service quality  (patient safety, effectiveness, patient centeredness, waiting time, efficiency, and equity) and patients’ satisfaction during COVID-19 pandemic. Methods: Cross sectional design was used to investigate the correlation of oral health services quality and patients’ satisfaction. Structured questionnaire was used to measure patients’ satisfaction. The number of samples involved in this study were fifty people. This study employed a non-probability sampling technique known as incidental sampling. The results of this research were obtained using multivariate multiple logistic regression analysis. Results:  Patients involved in this study consist of women (60%), teenager (50%), adult (40%), educational background is senior high school (56%), junior high school (20%), employment statuses are farmer (30%) and student (28%), monthly average income is < 2 million rupiahs (and government insurance user accounting for 70%). Based on statistical analysis, there is a significant relationship between oral health service quality and patients’ satisfaction (p = 0,002). Conclusion: Patients are satisfied with oral health service quality in Kupang city during COVID-19 pandemic particularly on an equity aspect.Keywords: oral health service quality, patient satisfaction, community health center, COVID-19 pandemic
Co-Authors Agus Setyobudi Agus Setyobudi Albahri, Rihsan Angel Yulied Basy Anggra Widianti Christin Rony Nayoan Christina Olly Lada David B. W. Pandie Dewi Sri Handayani Eunike Dewa Dato Febri Mahalinda Maisal Fitri Kusumasari Franky M S Telupere Friska Deli Simamora Hotlif Arkilaus Nope Indriati Andolita Tedju Hinga Intje Picauly Jacob M. Ratu Jacob Matheos Ratu Jacob Ratu Jeanet Laureandra Pabala Johny A. R. Salmun Johny A.R Salmun Joss Bryan Krispianus Yertis Supriono Kuswara, Ketut Mahendra Laurensius Talan Lerik, Mariana D Luh Putu Ruliati Luh Putu Ruliati Manalu, Teacher Manongga, SP. Manurung, Imelda Februati Ester Mardianto Krisantus Ngongo Mariana D. C. Lerik Mariana D.C. Lerik Marni Marni Martonix Abraham Tafui Muntasir, Muntasir Mustakim Sahdan Nofriana Inna Manulangga Noorce Ch. Berek Nuban, Krispinus Oematan, Grouse Pius Weraman Pius Weraman Pius Werawan Ratna Anindir Ipa Hoy Purandima Ratu, Jacob M Ratu, Jacob M. Salesman, Frans Selly, Jannes Bastian Soni Doke SP Manongga Syafaatu Mizzannati Syari Trio Hardhina Tudermi Maksimilyan Fioh Weraman, Pius Yacob M. Ratu Yermia D. Manafe Yuskariot Dapa Tadi