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nurmawati, ida
Politeknik Negeri Jember
Computer Science & IT Decision Sciences, Operations Research & Management Education Engineering Health Professions Immunology & microbiology Library & Information Science Medicine & Pharmacology Nursing Public Health

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Journal : Jurnal Saintika Medika

 1 
Patient Satisfaction Of Inpatient Social Security Administrator For Health In Hospital Ida Nurmawati; Bunga Adina Pramesti
Saintika Medika Vol. 17 No. 2 (2021): December 2021
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/sm.Vol17.SMUMM2.16281

Abstract

Health service facilities were required to make patients satisfied. Therefore, good quality of service must be provided. In fact, many patients still feel dissatisfied. As many as 55.8% of the 129 patients said that the quality of BPJS services was not good and 44.2% of the 129 patients were not satisfied with the quality of service provided. These results were not appropriate with standards of inpatient satisfaction (≥ 90%). The purpose of this study was to analyze the quality of health services on patient satisfaction of inpatient BPJS. This study used the literature review method and found 15 journals and 2 undergraduate thesis that match with specified criteria. The results were found that the higher of quality service provided, so the higher of patients’ satisfaction and patients can felt satisfied if the patient wishes was fulfilled. Based on the results, hospitals should improve their services in accordance with patient expectations. 
Analysis of Factors Causing Delay in Returning Inpatient Medical Record Files at Purwoharjo Health Center Maya Weka Santi; Wiwik Dian Sari; Ida Nurmawati; Sabran Sabran
Saintika Medika Vol. 18 No. 2 (2022): December 2022
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/sm.Vol18.SMUMM2.21959

Abstract

Delays returning inpatient medical record files at the Purwoharjo Health Center reached 54.01%, far from the standard 100% return target within 2x24 hours after the patient returned home. The purpose of the study was analyzing the factors causing the delay in returning medical record files at the Purwoharjo Health Center. The research subjects were 8 informants. Collecting data using interviews, observation, documentation, priority problems with USG, and improvement planning to fix problems with FGD. The results of the analysis of the delay in returning inpatient medical record files due to lack of knowledge of officers on the standard of returning medical record files, indiscipline of officers in filling medical record files, SIMPUS often an error, non-optimal use of expedition books, incomplete filling of medical record files, patient motivation in the form of encouragement from medical record officers have been done but officers still often return medical record files delayed. Priority problems include incomplete filling of patient medical files, indiscipline in filling patient medical record files, and lack of motivation in the form of reward. Improvement planning is making SOP for filling the medical record, improving SOP for returning the medical record, posting SOP in every officer room, giving the reward.
Co-Authors Amaliya Nikmatul Rohmah Amaliya Nikmatul Rohmah Ana Nafidatul Nafidatul Khoiroh Andri Permana Wicaksono Andri Permana Wicaksono Angga Kristiana Putri Ani Nuraini Astrid Kartika Dewi Aprilia Bunga Adina Pramesti Bunga Adina Pramesti Demiawan Rahmatta Putro Mudiono Desy Rachmawati Dita Melinda Pratiwi Efri Tri Ardianto Eka Cintiya Febrianti Ervina Rachmawati Faiqatul Hikmah Feby Erawantini Feby Erawantini Feby Erawantini Ferly Ferly Finno Harta Dinata Gamasiano Alfiansyah Gamasiano Alfiansyah Gilang Nur Permana Gilang Nur Permana Indah Muflihatin Kurnia Arofah Lidya Nur Fatimatuz Zuhro Maya Weka Santi Maya Weka Santi Muhaiminul Aziz Nabiilah Qurrota A'yun Niyalatul Muna Novita Nuraini Novita Nuraini Nurul Kamilia Puspito Arum Rinda Nurul Nurul Karimah Rossalina Adi Wijayanti Sabran Sabran Sari Handayani Sedyo Pinerdi Selvia Juwita Swari Septina Dwi Indrawati Syaifuddin Syaifuddin Syaifuddin Syaifuddin Wiwik Dian Sari