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All Journal Mutiara Medika: Jurnal Kedokteran dan Kesehatan JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Penelitian Kesehatan Journal Of Vocational Health Studies MEDIA BINA ILMIAH CARADDE: Jurnal Pengabdian Kepada Masyarakat Jurnal Kreativitas PKM Jurnal Ilmiah Mandala Education (JIME) JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Mantik Science Midwifery Bioscientist : Jurnal Ilmiah Biologi Jurnal Kesehatan Qamarul Huda Prisma Sains: Jurnal Pengkajian Ilmu dan Pembelajaran Matematika dan IPA IKIP Mataram
Sastrawan, Sastrawan
Program Studi Magister Administrasi Kesehatan, Universitas Qamarul Huda Badaruddin
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Journal : MEDIA BINA ILMIAH

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ANALISIS PERBEDAAN TINGKAT KEPUASAN PASIEN BPJS DAN NON BPJS TERHADAP PELAYANAN RAWAT JALAN DI PUSKEMAS TANJUNG Lalu Bahrudin; Sastrawan Sastrawan; Sabar Setiawan
MEDIA BINA ILMIAH Vol 16, No 8: Maret 2022
Publisher : BINA PATRIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33758/mbi.v16i8.1531

Abstract

Health insurance is a guarantee in the health sector that is given to people who have paid dues either by individuals or by the government. The issue that is developing in today's society is that there are complaints about the lack of quality health services to patients using health insurance cards or BPJS, especially services at the puskesmas level. Objective: To determine the difference in the level of satisfaction of BPJS health patients and non BPJS patients with outpatient services at the Tanjung Nusa Tenggara Barat Health Center. Methods: Cross sectional study was conducted on 32 patients using BPJS health and 32 non BPJS patients, the qualitative sample in this study used 10 informants selected according to research needs, 4 informants from patients, 4 informants from health workers on duty, 1 doctor, and 1 representative informants from the leadership of the Puskesmas. The statistical test used was Mann-Whitney. Results: There was no difference in the level of satisfaction of BPJS health patients and non BPJS patients in outpatient services at Tanjung Nusa Tenggara Barat Health Center (p = 0.215 ; α = 0.05). Conclusion: Overall there is no difference in the level of satisfaction of BPJS and Non BPJS patients. Researchers also suggest that people can use BPJS health services as one of their future health insurance. In addition, the service elements of responsiveness and tangibles should still be maximized.
Co-Authors Achmad Mufid Agusnawadi Alipurman Akmal Rosamali Baiq Maryam Baiq Maryam Hafsah Widiyanti Harmaen Harmaen Hermawati Hermawati Hermawati Hermawati Lalu Bahrudin Lalu Bahrudin Lalu Sulaiman Linda Azizah Menap Menap Menap Muhamad Yunus Muslim Tasim Muslim Tasim Putu Gede Wawan Swandayana Rahman, Maizar Ramdhoni Zuhro Reny Marliandini Sabar Setiawan Sabar Setiawan Saimi Saimi Salman Hadi Sulaiman Lalu Sulastri Sulastri Sulastri Sulwiyatul K Sani Yul Khaidir