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., Nursusanto
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Control & Systems Engineering Decision Sciences, Operations Research & Management Social Sciences

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PENGARUH KOMPETENSI DAN PENGEMBANGAN KARIR TERHADAP KINERJA PEGAWAI STUDI PADA BADAN KEPEGAWAIAN DAERAH (BKD) PROVINSI BANTEN Budiharta, Asep Duddy; ., Nursusanto; ., Komarudin
Perspektif : Jurnal Ilmu Administrasi Vol 2 No 1 (2020)
Publisher : UNIVERSITAS ISLAM SYEKH - YUSUF TANGERANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (375.498 KB) | DOI: 10.33592/perspektif.v2i1.568

Abstract

Tujuan dalam penelitian ini adalah mengkaji kaitan antara Kompetensi, Kinerja, serta pengembangan karir pegawai Badan Kepegawaian Daerah (BKD) Provinsi Banten. Metode penelitian dalam penelitian ini adalah metode survey,dengan menggunakan pendekatan metode kuantitatif. Metode kuantitatif, ditinjau dari tingkat ekplanasi penelitian ini merupakan penelitian asosiatif dengan bentuk hubungan kausal. Populasi penelitian ini adalah Seluruh Pegawai Badan Kepegawaian Daerah (BKD) Provinsi Banten yang terdiri dari kepala BKD, Wakil Kepala BKD, Kepala Subbag, dan staf-stafnya baik PNS maupun honorer yang berjumlah 94 orang. Teknik pengambilan sampel yang digunakan dalam penelitian ini ditentukan dengan menggunakan teknik purposive sampling, yaitu teknik penentuan sampel dengan pertimbangan tertentu. Kriteria dalam menentukan sampel adalah : “Seluruh Pegawai Badan Kepegawaian Daerah (BKD) Provinsi Banten yang berstatus Pegawai Pegawai Negeri Sipil (PNS)”. yang berjumlah 65 orang pegawai, sehingga sampel dalam penelitian adalah sebanyak 65 orang pegawai. Hasil penelitian menunjukan bahwa : 1) Kompetensi memiliki pengaruh terhadap kinerja pegawai pada BKD Provinsi Banten. 2) Pengembangan karir pegawai berpengaruh terhadap kinerja pegawai pada BKD Provinsi Banten, 3) Terdapat pengaruh kompetensi dan pengembangan karir pegawai secara simultan terhadap kinerja pegawai pada BKD Provinsi Banten.
PENGARUH KEMAMPUAN KERJA PEGAWAI DAN KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DALAM MENERIMA PELAYANAN PUBLIK DI KECAMATAN KARAWACI KOTA TANGERANG ., Nursusanto; Dahlan, Jarnawi Afgani; Wicaksono, Elga Nor
Perspektif : Jurnal Ilmu Administrasi Vol 2 No 1 (2020)
Publisher : UNIVERSITAS ISLAM SYEKH - YUSUF TANGERANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33592/perspektif.v2i1.566

Abstract

This study aims to determine and explain the effect of employee work ability and quality of service to public satisfaction in receiving public service at Karawaci District Tangerang City. For his research is the capability of the variable (X1), quality of service (X2) and community satisfaction (Y). The research method used is a quantitative method with an associative type that explains the relationship between independent variables with the dependent variable. The survey was conducted on 100 communities receiving services in Kecamatan Karawaci Tangerang City from the total community as many as 132,617 people over the age of 18 years and literature study as a supporter of empirical study. Hypothesis testing is done through data processing using SPSS for Windows program package version 20.00 year 2013 with static correlation analysis method, determination coefficient and linear regression. The validity of the instrument is done through validity, realibility, normality and linearity of data. Based on the analysis result, it can be concluded that the ability of employee's ability to influence the satisfaction of the community in Kecamatan Karawaci amounted to 32.95%. The ability of service quality in influencing community satisfaction in Kecamatan Karawaci amounted to 44.22%. The ability of employee job satisfaction and service quality in influencing the community satisfaction in Kecamatan Karawaci amounted to 52.00%. Suggestion from this research is Head of Karawaci must pay more attention to the dimensions in research variables so that public satisfaction in receiving public service in Kecamatan Karawaci can be improved. In addition, the evaluation of community satisfaction with the acceptance of the public service should be performed regularly with the parameters that are tailored to the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 16 Year 2014 on Guidelines for Public Satisfaction Survey Of Public Service Operator.
Co-Authors Budiharta, Asep Duddy Jarnawi Afgani Dahlan Komarudin . Wicaksono, Elga Nor